Sr. UX Designer, Customer Engagement Technology
Sr. UX Designer, Customer Engagement Technology
Posted on :
16-06-2025
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1 Vacancy
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Job Description
Youve probably picked up an Amazon package outside your door and wondered how it got there so quickly. Well at Amazon were always working to be the most customer-centric company on Earth and we do this by constantly inventing new programs and services to please our customers. Amazon Flex is one of the ways weve invented to get that package to your door so fast. With Flex individuals can become delivery partners making deliveries to our customers using the Amazon Flex app.
Were looking for a Senior UX Designer to help develop a bar-raising experience for delivery partners who encounter issues while delivering and need interventions to maintain our customer promise. Your experience as a design leader working across organizational boundaries will help you develop solutions that will impact thousands of delivery partners and tens of millions of customers worldwide. Youll work closely with a team of smart passionate designers user researchers UX writers product managers and developers to drive a design process that always works backward from the customer to deliver results that delight our delivery partners and improve delivery success.
Youll do great in this role if you are:
- Inventive collaborative flexible and thrive on taking ownership in ambiguous situations.
- Curious and love to dive deep and solve challenging problems with simple highly efficient solutions.
- Able to create design solutions that gracefully balance customer needs business goals and technical constraints all while relentlessly advocating for the end-customer experience.
Key job responsibilities
- Create user flows wireframes prototypes high-fidelity designs and detailed UI specifications for iOS and Android apps.
- Lead cross-team conceptual development that represents the most customer-centric intersection between design business content and technology including generative AI.
- Demonstrate systems-level design thinking by delivering design solutions that elevate the existing experience through their simplicity and ease of use.
- Contribute to the groups best practices for UX design while continually advocating for design thinking process and craft throughout the organization.
- Deeply understand customer delivery partner and customer service agent needs; develop and work from user profiles with an understanding of the entire user journey.
- Work through ambiguity and adapt your approach to meet the needs of multiple stakeholders.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
This role is part of Amazons Customer Service UX Studio (CS-UX) which drives UX Design excellence across Worldwide Customer Service. CS-UX is a diverse team of UX researchers writers producers and designers. We create solutions for customer-facing self-service solutions customer service agent tools driver support and internal operational tools.
This role partners closely with Shipping and Delivery Services (SDS) and our Last Mile team. SDS works to eradicate defects obsesses over customers and delivery drivers experiencing exceptions and invents solutions leveraging the power of Worldwide Customer Service and Amazon transportation technologies. SDS owns the driver and recipient support experience; provides the tools processes and people that enable self-service automated and human interactions; and incubates support for new businesses and de-specializes mature ones. The solutions SDS builds impact thousands of delivery drivers and tens of millions of customers worldwide solving complex transportation opportunities for our delivery partners customer support associates and customers.
- 8 years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Were looking for a Senior UX Designer to help develop a bar-raising experience for delivery partners who encounter issues while delivering and need interventions to maintain our customer promise. Your experience as a design leader working across organizational boundaries will help you develop solutions that will impact thousands of delivery partners and tens of millions of customers worldwide. Youll work closely with a team of smart passionate designers user researchers UX writers product managers and developers to drive a design process that always works backward from the customer to deliver results that delight our delivery partners and improve delivery success.
Youll do great in this role if you are:
- Inventive collaborative flexible and thrive on taking ownership in ambiguous situations.
- Curious and love to dive deep and solve challenging problems with simple highly efficient solutions.
- Able to create design solutions that gracefully balance customer needs business goals and technical constraints all while relentlessly advocating for the end-customer experience.
Key job responsibilities
- Create user flows wireframes prototypes high-fidelity designs and detailed UI specifications for iOS and Android apps.
- Lead cross-team conceptual development that represents the most customer-centric intersection between design business content and technology including generative AI.
- Demonstrate systems-level design thinking by delivering design solutions that elevate the existing experience through their simplicity and ease of use.
- Contribute to the groups best practices for UX design while continually advocating for design thinking process and craft throughout the organization.
- Deeply understand customer delivery partner and customer service agent needs; develop and work from user profiles with an understanding of the entire user journey.
- Work through ambiguity and adapt your approach to meet the needs of multiple stakeholders.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
This role is part of Amazons Customer Service UX Studio (CS-UX) which drives UX Design excellence across Worldwide Customer Service. CS-UX is a diverse team of UX researchers writers producers and designers. We create solutions for customer-facing self-service solutions customer service agent tools driver support and internal operational tools.
This role partners closely with Shipping and Delivery Services (SDS) and our Last Mile team. SDS works to eradicate defects obsesses over customers and delivery drivers experiencing exceptions and invents solutions leveraging the power of Worldwide Customer Service and Amazon transportation technologies. SDS owns the driver and recipient support experience; provides the tools processes and people that enable self-service automated and human interactions; and incubates support for new businesses and de-specializes mature ones. The solutions SDS builds impact thousands of delivery drivers and tens of millions of customers worldwide solving complex transportation opportunities for our delivery partners customer support associates and customers.
- 8 years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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