Aviation Innovation Coordinator, Sr.
Aviation Innovation Coordinator, Sr.
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Job Description
Close Date: Friday June:00 AM
Department: Aviation Department
Function Administrative Support
Salary: $66785.82 - $83482.27 Commensurate with Experience
SUMMARY
The Aviation Innovation Coordinator serves as a project coordinator supporting the advancement of innovation and passenger experience project management at Charlotte Douglas International Airport (CLT). This role involves coordinating multiple projects and monitoring a variety of passenger-facing platforms such as the Airports website mobile app digital display content public-address system and chatbot. The role also supports implementation efforts tied to emerging technology like biometric entry/exit systems passenger and bus flow monitoring tools and other innovations that improve airport operations and customer service. The Innovation Coordinator ensures successful project execution through consistent stakeholder engagement and organized task management while also serving as a liaison to gather feedback benchmark industry standards and develop recommendations. A foundational understanding of technical infrastructure and the ability to collaborate with IT teams and vendors is essential to ensure seamless implementation and functionality.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Develop maintain and monitor project plans schedules assigned budgets and deliverables to ensure timely and successful project completion.
Collaborate with internal and external stakeholders to gather requirements facilitate communication and document feedback for effective project execution.
Ensure projects adhere to applicable frameworks regulatory requirements and best practices while managing risks and proposing timely solutions.
Coordinate project activities across divisions ensuring proper resource allocation and stakeholder alignment.
Assist the Aviation Innovation Implementation team in training coordinating and carrying out new features functions and initiatives.
Conduct research analyze industry trends and draft proposals to support continuous improvement and innovation initiatives.
Facilitate project meetings track action items and ensure clear documentation and follow-ups to drive progress.
Work closely with technology division teams on assigned related innovation contracts and/or projects including without limitation the content management system terminal information centers and display screens public announcement system biometric system security wait times website and mobile application(s) in addition to other assigned new or existing innovations.
Coordinate with internal technology teams and external vendors to support the installation and activation of passenger-facing hardware; ensure understanding of the underlying technical infrastructure and configuration requirements necessary for successful implementation and functionality.
Assist the Aviation Innovation Implementation team in identifying and implementing new management processes identifying and incorporating process efficiencies validating accessibility and completing detailed follow-up to ensure completion of deliverables and appropriate use of resources.
Troubleshoot technical roadblocks in coordination with TechHelp and Aviation/City IT teams including identifying gaps in infrastructure readiness and escalate or resolve issues to ensure seamless deployment of innovation technologies.
Conduct research analyze industry trends draft proposals and create project outlines for possible innovation initiatives at CLT incorporating user feedback and analytics to propose continuous improvements.
Manage vendor relationships contracts and procurement processes to support project objectives and deliverables.
Prepare project closeout documentation and support the transition of completed projects to operational teams for long-term sustainability.
Track and report project performance using CLTs preferred project management tools to ensure accountability and transparency.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Technical project execution particularly with technology-driven and/or technology-integrated construction projects.
Networking fundamentals and infrastructure concepts to effectively support coordination with IT teams.
Agile and Waterfall methodologies and related project management practices.
Americans with Disabilities Act (ADA) standards benchmarking and auditing processes to ensure compliance across CLTs public-facing platforms.
Procurement contract management and aviation operations.
Skill in:
Communicating technical requirements and serving as a liaison between project stakeholders and IT professionals.
Supporting end-to-end device deployment including hardware setup vendor coordination and troubleshooting technical challenges.
Using analytics to inform decision-making and optimize project outcomes.
Problem-solving organization and decision-making in a fast-paced environment.
Preparing clear concise written and verbal communications including reporting project updates to diverse stakeholders.
Using Microsoft Office Suite and adapting to emerging technologies and tools.
Ability to:
Manage multiple projects simultaneously while working independently and collaboratively across teams.
Develop trust and strong relationships with team members vendors and stakeholders through consistent and effective project delivery.
Maintain strong attention to detail flexibility and situational awareness in high-traffic or public-facing environments.
Maintain a process-oriented mindset to ensure alignment with project scope timelines and budget.
Demonstrate initiative creativity and innovative thinking to adapt and problem-solve in a rapidly evolving environment.
Work flexible hours including early mornings or late evenings to support project timelines and onsite meetings as needed.
MINIMUM QUALIFICATIONS:
-Bachelors degree and one year of related work experience OR a Masters Degree.
PREFERRED QUALIFICATIONS:
-Bachelors degree and three years of related experience or an equivalent combination of education and relevant work experience.
-Experience in the aviation industry.
-Certified Associate in Project Management (CAPM) preferred.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADA and Other Requirements
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.
Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
Adequate vision hearing and speech required
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
Comprehensive of written information in work related documents
Ability to hear understand and distinguish speech
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email call or visit us in person at700 4th St. Charlotte NC 28202.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
- Aviation Safety
- Aircraft Maintenance
- Time Management
- Risk Management
- Licensing Documentation
- Organizational Skill
- Cargo Operation Management
- Aviation Training
- Aircraft Operations
- Communication
- Legal & Compliance
- Aircraft Control System
- Aviation Management
- Strategic Thinking Skills
- Problem Solving Skills
