Network Engineer I
Network Engineer I
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Salary Not Disclosed
1 Vacancy
Job Description
UCF IT Telecommunications:
UCF IT Telecommunications provides the technological backbone of the university. We design install support and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality reliable cost effective and innovative enterprise level communication solutions through various teams including: Unified Communications Network Services Radio/DAS and Installation Maintenance & Repair.
The Opportunity:
Are you passionate about technology and eager to kick-start your career in network engineering UCF IT Telecommunications is seeking a Network Engineer I with a demonstrated interest in an entry level IT role and a willingness to learn new concepts in a fast-paced environment. As a Network Engineer with the Technical Operations Team you will play a crucial role in supporting the smooth day-to-day operation of the UCF network. Primary responsibilities include handling a wide range of break/fix issues and network-related service requests. This position also assists in monitoring the overall health of the network and managing the teams ticket queues to ensure the teams high standard of performance metrics. During the start of each Fall semester Technical Operations focuses mostly on supporting students moving into on-campus housing. Network Engineers have the opportunity to be involved with longer-term projects that will ensure the networks high performance reliability and security. Provided expertise will be instrumental in shaping the future of our network environment.
UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Responsibilities:
LAN Implementation & Support:
Provide entry level network design installation and troubleshooting for the University network.
Solve basic networking issues through physical and logical investigation. Will assist other team members with tickets projects documentation and escalation (if required).
Tickets & Documentation:
Follow SOP as determined by specific sub-group within the department to complete assigned tickets and projects within set performance metrics and to the standards of the university and department.
Include work-order/ ticket flows documentation outage communication and customer interactions.
Network Applications:
Work within network software applications (Cisco Prime/Catalyst Center PRTG Extreme Site Engine SecureCRT ThousandEyes etc.) to complete assigned tasks.
Network Monitoring:
Utilize network software to effectively monitor overall network health utilization and potential issues.
Provide status reports and assist with solutions to network issues based on system information.
Vendor Interaction & Communication:
Work directly with manufacture escalation services (Cisco TAC Extreme GTAC Vertiv etc.).
Process RMAs Communicate status effectively with UCF IT Telecommunications management peers and UCF customers.
Training & Conferences:
Attend various seminars training and conferences related to current or emerging technologies as needed.
Will be given various opportunities to obtain certifications based on specific training and departmental goals.
Other duties as assigned.
Minimum Qualifications:
Bachelors degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
We welcome candidates with any of the following experience or qualifications:
Experience with wireless networking technologies and troubleshooting.
Service desk or customer service experience with a strong ability to assist and support users effectively
Network Deployment and Support:
Basic LAN and wireless skills to efficiently diagnose and resolve issues.
Project management experience to oversee vendor assisted deployments.
Knowledgeable in OSPF IOS-XE EXOS VLANs Spanning-Tree IoT devices Windows MacOS etc.
Certifications:
Cisco Certified Support Technician and/or Network Associate.
CompTIA Security and/or Network.
Extreme Networks training and/or certifications.
Special Instructions to the Applicants:
This position must be available 24/7 in case of an emergency and maybe asked to work during emergency situations including early late weekend holiday hours and/or University closures such as during a hurricane. Since UCF IT Telecommunications is considered a Mission Essential component of UCFs operational capability. This position is required to be in the office Monday-Friday. Additionally a person in this position may be asked to work a flexible schedule that includes non-traditional hours to perform essential job functions that cannot be performed during normal business hours.
UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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Department
UCF ITWork Schedule
Monday - Friday; 7:00 AM-4:00 PM or 9:00 AM-6:00 PMType of Appointment
RegularExpected Salary
$56030.00 to NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
Employment Type
Full-Time
