Supervisor

SUPERVISOR

HOUSING ASSISTANCE DIVISION

MANAGEMENT SERVICES

REGULAR

ALHAMBRA CA

Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.

The Los Angeles County Development Authority (LACDA) is a dynamic innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply and find out more about the LACDA please visit our web site at.

The Housing Assistance Division (HAD) of the Los Angeles County Development Authority (LACDA) Is responsible for the administration of the Housing Choice Voucher (HCV) Program. The LACDA administers over 26000 Housing Choice Vouchers for the County of Los Angeles as well as other targeted and grant-funded rental subsidy programs. The Housing Assistance Division partners with 10000 landlords helping eligible families afford safe decent high-quality rental housing.

POSITION OVERVIEW

Under the general direction of the Assistant Manager of Management Services leads the Systems and Training units and is responsible for planning organizing supervising reviewing training and evaluating the work of staff and for providing technical support to management in a variety of areas.

Management reserves the right to add modify change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans organizes assigns supervises and reviews the work of staff providing support to either Authority internal business administration functions operations and/or direct service delivery within an assigned department; trains staff in work procedures; evaluates employee performance counsels employees and effectively recommends initial disciplinary action; assists in selection and promotion.
• Participates in the development of goals objectives policies and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
• Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Coordinates assigned services and operations with those of other departments and outside agencies.
• Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.
• Prepares and proofreads a variety of technical reports letters memoranda correspondence and other written materials; independently composes correspondence and reports related to assigned area of responsibility; develops designs and produces charts graphs presentations and spreadsheets; prepares and conducts presentations for a variety of audiences as assigned.
• Provides direction and oversight related to projects within assigned area of responsibility including project management staff; develops plans solicits and evaluates bids reviews and directs project progress and compliance consultants and/or project staff and ensures project completion and deliverables according to budget timelines and project specifications.
• Monitors activities of assigned work unit(s) to ensure compliance with federal state and local laws regulations ordinances and requirements as well as Authority policies procedures and protocols; prepares and oversees the accuracy of required progress and/or compliance reports.
• Participates in preparing and disseminating public information relating to assigned programs projects and activities; prepares presentations for various community groups residents special events and other stakeholders; develops marketing and outreach plans strategies and material; responds to the community outside agencies and internal divisions regarding assigned programs projects and activities.
• Monitors changes in laws regulations and technology that may affect assigned operations; assists in the implementation of policy and procedural changes as required; informs and educates staff regarding changes.
• Performs the most complex or confidential work assigned to the work unit; answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens other divisions and agencies; recommends corrective actions to resolve issues.
• Maintains files databases and records related to assigned functions programs and/or activities of the work unit(s); prepares a variety of written reports memoranda and correspondence.
• Establishes and maintains contact and working relationships with other Authority divisions local state and federal agencies for acquisition of necessary information and/or for the implementation of cooperative programs and activities.
• Represents the Authority in meetings with members of other public and private organizations community groups contractors developers and the public.
• Ensures staff observe and comply with all Authority and mandated safety rules regulations and protocols.
• Performs other related duties as assigned.

Knowledge of:

• Principles and practices of employee supervision including work planning assignment review and evaluation discipline and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Basic principles and practices of budget administration and monitoring.
• Principles practices methods and techniques of assigned functions activities projects and/or programs related to assigned area of responsibility.
• Department organization functions programs policies procedures and initiatives.
• Principles and practices of business and public administration as applied to assigned area of responsibility.
• Principles and practices of project management.
• Techniques for effectively representing the Authority in contacts with governmental agencies community groups and various business professional educational regulatory and legislative organizations.
• Recent and on-going developments current literature and sources of information related to assigned area of responsibility.
• Applicable federal state and local laws rules regulations and proceduresrelevant to assigned areas of responsibility.
• Principles and procedures of record keeping.
• Authority and mandated safety rules regulations and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and Authority staff.
• The structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
• Modern equipment and communication tools used for business functions and program project and task coordination including computers and software programs relevant to work performed.

Ability to:

• Assist in developing and implementing goals objectives practices policies procedures and work standards.
• Select and supervise staff provide training and development opportunities ensure work is performed effectively and evaluate performance in an objective and positive manner
• Interpret apply explain and ensure compliance with federal state and local policies procedures laws and regulations.
• Identify problems research and analyze relevant information and develop and present recommendations and justification for solutions.
• Perform the most complex and sensitive/confidential work within assigned area of responsibility.
• Research analyze and evaluate new service delivery methods procedures and techniques.
• Assists in preparing and administering program and/or project budgets; allocated limited resources in a cost-effective manner.
• Coordinate and collaborate with a variety of internal and external stakeholders related to assigned functions programs and/or projects.
• Use mathematical functions and principles and perform complex arithmetic calculations accurately.
• Manage a variety of projects related to assigned area of responsibility.
• Handle sensitive and confidential information.
• Effectively represent the department and the Authority in meetings with governmental agencies community groups and various businesses professional and regulatory organizations and in meetings with individuals.
• Respond to complaints or inquiries from citizens staff and outside organizations.
• Prepare clear effective and accurate reports correspondence and other written materials.
• Maintain accurate logs records and written records of work performed.
• Use tact initiative prudence and independent judgment within general policy and procedural and legal guidelines.
• Independently organize work set priorities meet critical deadlines and follow-up on assignments.
• Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax.
• Establish maintain and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to a bachelors degree from an accredited college or university with major coursework in business or public administration sociology finance urban planning or other field related to assigned area of responsibility.

Experience:

• Three (3) years of increasingly responsible experience administering comprehensive programs and services related to assigned area of responsibility including one (1) year in a lead capacity.

HIGHLY DESIRABLE

• Experience administering HUD rental assistance programs including income-based eligibility Section 8 voucher management fair housing compliance and providing direct support to participants through the application and benefits process
• Experience developing coordinating and/or evaluating training materials/programs
• Experience utilizing the U.S. Department of Housing and Urban Development Web Access Security Subsystem Enterprise Income Verification PIH Information Center Yardi Voyager Yardi Rent Caf Housing Authority Registration Portal and Laserfiche.