MCPS IFTA/IRP External Operations Specialist

Title: MCPS IFTA/IRP External Operations Specialist

State Role Title: Program Administration Specialist I

Hiring Range: $52725 - $60107

Pay Band:

Agency: Department of Motor Vehicles

Location: Richmond VA

Agency Website:

Recruitment Type: Agency Employee Only - A

Job Duties

THIS POSITION IS ONLY OPEN TO CURRENT DMV EMPLOYEES.

The Virginia Department of Motor Vehicles (DMV) is hiring an External Operations Specialist to join the Motor Carrier IFTA/IRP team. This position manages high-volume transactions within DMVs external motor carrier systems such as EZFleet ensuring compliance with federal and state regulations. This role involves extensive interaction with customers and stakeholders to resolve cross-system discrepancies process transactions and maintain operational integrity. This position collaborates closely with internal teams to provide timely accurate service and educates stakeholders on compliance requirements and DMV system benefits.

Responsibilities Include
Processing and verifying International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) applications and tax returns ensuring accuracy and compliance with federal and state regulations
Verifying and maintaining compliance with PRISM Heavy Vehicle Use Tax (HVUT) and DMV standards for all vehicle customer and title records
Addressing customer and stakeholder inquiries related to external systems providing accurate information and compliance guidance
Processing payments and refunds for external transactions reconciling discrepancies with DMV fiscal policies


The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!

Minimum Qualifications

Ability to interpret apply and validate federal and state regulations and policies to ensure accurate processing of customer transactions and documentation
Proficient in providing customer service and providing clear guidance on compliance standards.
Advanced organizational and data entry skills to manage high-volume tasks track compliance issues and maintain accurate records
Proficiency in reconciling financial transactions to ensure accuracy in payments refunds and revenue tracking
Demonstrated use of interpersonal skills to work cooperatively with others in a team environment
Adaptive to changing work demands and environments
Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations
Skilled in managing multiple assignments and systems simultaneously and work under pressure during peak workload periods

Additional Considerations

Knowledge in the IFTA program
Knowledge in the IRP program
Knowledge in the PRISM program
Knowledge in Commercial Motor Vehicles

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.