Pharmacy Retail Supervisor

Job Title: Pharmacy Retail Supervisor

Department: Pharmacy Services - Retail Operations

Position Summary:

The Pharmacy Retail Supervisor is responsible for the diligent oversight and efficient management of the daily operations within the pharmacys retail section. This pivotal role ensures the delivery of high-quality customer service effective inventory management and proficient supervision of front-end staff. The Supervisor acts as a crucial liaison fostering seamless communication and collaboration between pharmacy technicians pharmacists and retail staff to guarantee smooth compliant and highly efficient retail operations that uphold Athena Medtechs standards of excellence.

Key Responsibilities:

• Operational Leadership & Supervision:
  • Supervise the day-to-day activities of the retail pharmacy area ensuring consistently high standards of customer service operational efficiency and adherence to established protocols.
  • Provide direct supervision training scheduling and performance management for pharmacy support staff including cashiers and pharmacy assistants fostering a productive and positive team environment.
• Inventory & Merchandising Management:
  • Monitor and maintain optimal inventory levels for retail products including over-the-counter (OTC) medications health products and general merchandise.
  • Coordinate effectively with suppliers for timely stock replenishment manage product returns and resolve any inventory discrepancies.
  • Ensure the proper storage accurate labeling and attractive display of all retail products in compliance with regulatory guidelines and merchandising standards.
• Compliance & Quality Assurance:
  • Implement enforce and ensure strict adherence to all company policies operational procedures and relevant regulatory compliance including HIPAA state pharmacy laws and privacy standards.
  • Collaborate closely with pharmacists to support accurate and efficient prescription fulfillment processes ensuring patient safety and compliance.
• Customer Experience & Problem Resolution:
  • Address and resolve customer inquiries concerns and complaints professionally and efficiently ensuring high levels of customer satisfaction and loyalty.
  • Champion a customer-centric approach among the retail team promoting a welcoming and supportive environment.
• Financial & Marketing Support:
  • Assist in various aspects of financial reporting including sales tracking monitoring budget adherence and implementing strategies for shrinkage control.
  • Support marketing initiatives and in-store promotions actively promoting health products and participating in community health campaigns.
• Work Environment Maintenance:
  • Maintain consistently clean safe and organized retail and work areas adhering to all health and safety regulations.

Qualifications:

• Education:
  • High school diploma or equivalent is required.
  • An Associates or Bachelors degree in Business Administration Healthcare Management or a related field is a plus.
• Experience:
  • Minimum of two (2) to three (3) years of progressive experience in a retail pharmacy environment is required.
  • At least one (1) year of demonstrable supervisory or team lead experience in a retail setting is essential.
• Skills & Competencies:
  • Strong leadership capabilities with a proven ability to motivate train and manage a team effectively.
  • Excellent verbal and written communication skills with a professional and empathetic demeanor.
  • Proficiency with pharmacy software systems (e.g. PioneerRx QS/1 McKesson or similar).
  • Solid knowledge of general retail operations inventory control best practices and customer privacy standards (HIPAA).
  • Exceptional organizational time-management and problem-solving abilities.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Working Conditions:

• May require standing for extended periods during operational hours.
• Flexibility to work varied shifts including evenings weekends and holidays as needed to meet operational demands.

Preferred Qualifications:

• Certified Pharmacy Technician (CPhT) or an equivalent certification.
• Bilingual communication skills are a significant asset particularly for serving diverse patient populations.

CredTALENT is dedicated to transforming the way healthcare professionals and organizations connect in pursuit of excellence in patient care. With a laser focus on the healthcare industry we provide tailored recruitment solutions that cater to the unique needs and aspirations of both healthcare candidates and healthcare institutions. We view our relationships with candidates as long-term partnerships. We are passionate about the healthcare industry and our mission is to help healthcare professionals make a meaningful impact. Your success is our success and we are here to support you at every stage of your healthcare career journey. Call us today at . With the Right Talent Great Things Can Happen