SMB Implementation Specialist Support
SMB Implementation Specialist Support
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Job Description
Job Summary:
EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management written communication and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized project-driven role beyond traditional support functions.
Key Responsibilities:
Lead and coordinate SMB client implementations from kickoff through completion ensuring key milestones are met on time.
Serve as the primary point of contact for clients and brokers during the implementation process.
Act as a liaison between clients and internal departments (Sales Operations etc.) to gather requirements and ensure accurate system setup.
Track project status and report progress issues and risks to the Implementation Manager.
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
Document client requirements clearly and manage updates within project tracking tools (e.g. SAP Smartsheet).
Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
Complete seamless transitions to account service teams upon implementation completion.
Collaborate with cross-functional teams to continuously improve the client onboarding process.
Basic Qualifications:
Bachelors degree or equivalent work experience.
2 years of experience in client operations customer support or client implementations.
Exceptional written and verbal communication skills.
Ability to manage multiple projects in a high-volume fast-paced environment.
Proficiency in Microsoft Office (especially Excel Word Outlook).
Experience with SAP or other CRM/project tracking platforms preferred.
Strong organizational and problem-solving skills with a keen attention to detail.
Location: CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040
We are in need of someone with stronger written and communication skills to take on more of a specialist role versus a the support model 5 Panel Drug screening is also required. Characteristics of an ideal candidate:
Ability to learn and adopt new processes quickly and with ease
Ability to learn and work remotely and autonomously
Accustomed to working in a high-paced high-volume environment
Ability to successfully multi-task and effectively prioritize work
Strong attention to detail
Strong written and verbal communication skills
Medium-Advance level of expertise with Microsoft Excel
Proficient with Outlook
Familiar with Cloud-based applications (i.e. OneDrive)
Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred
Ability to clearly articulate findings issues or concerns requiring resolution Value Prop for Consultant: Provides the employee with exposure to a fast-paced high-volume environment where they are adding value to a department that has maintained 99% or higher client satisfaction 13 years in a row for the nations fastest growing vision care company. Provides a foot in the door at Luxottica a company that has multiple facets and opportunities for candidates that want to work hard to succeed in multiple roles.
Employment Type
Full Time
