Enterprise Content Management (ECM) Capture Administrator
Enterprise Content Management (ECM) Capture Administrator
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Job Description
Job Title: Enterprise Content Management (ECM) Capture Administrator
Location: Nashville TN
Job Summary:
We are seeking a detail-oriented and technically capable Enterprise Content Management (ECM) Capture Administrator to support the installation configuration and maintenance of Capture Professional software and scanner hardware covered under the State Contract. This role also includes providing user support and training managing system access and ensuring proper documentation of procedures. The ideal candidate will possess strong troubleshooting skills a working knowledge of desktop environments and familiarity with ECM capture processes.
Key Responsibilities:
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Install configure and maintain Capture Professional software and compatible scanners under State Contract
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Provide ongoing technical and customer support to end users and agency technical staff
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Define implement and enforce security access for desktop and mid-level ECM systems
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Serve as the primary point of contact for agency technical teams regarding capture-related issues
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Analyze technical problems identify root causes and implement corrective solutions
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Deliver basic user training on the Capture Professional software and related components
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Document all support activities maintenance procedures and system configurations
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Support integration and connectivity between capture components and database systems
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Ensure compliance with departmental hardware/software standards and participate in system updates
Required Skills and Qualifications:
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Minimum of 1 year of recent experience in a technical support or system administration role focused on ECM capture solutions
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Hands-on experience installing and supporting:
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Capture Professional
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Microsoft Windows and Windows 2003 Server
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Microsoft Office Suite (Standard)
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Microsoft Internet Explorer
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Database connectivity tools
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Strong troubleshooting skills in desktop/workstation environments
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Familiarity with TCP/IP networking protocols and department-level IT standards
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Ability to communicate technical information clearly and effectively to both technical and non-technical users
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Strong documentation and organizational skills
Preferred Qualifications:
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Associates or Bachelors degree in Information Technology Computer Science or a related field
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Experience supporting ECM systems in public-sector or large enterprise environments
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Exposure to scanner hardware configuration and capture workflow design
Thanks & Regards
Adarsh Mallik IT Recruiter
LinkedIn
CENTSTONE SERVICES
3400 State Route 35 Suite 9B Hazlet New Jersey 07730 USA.
Employment Type
Full Time
