Lead â RPA Infra Admin
Lead â RPA Infra Admin
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Job Description
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Install configure and manage the RPA platform (Automation Anywhere) including A360 model deployments.
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Monitor and manage bot health raise incidents for process failures based on criticality and ensure high availability.
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Troubleshoot and resolve RPA environment issues including IQ Bot Bot Insights Active Directory Credential Vaults and third-party application integrations.
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Manage users licenses roles and account creation in Control Room.
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Coordinate with Automation Anywhere support and internal teams to resolve complex technical issues.
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Administer SQL databases related to RPA platforms and perform DB-level troubleshooting.
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Work in alignment with ITIL principles across Incident Change Request and Problem Management.
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Ensure SLA compliance and contribute to RCA for bot failures.
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Support platform hosting upgrades and enhancements in coordination with cloud partners (Azure/GCP/AWS).
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Set up and configure bot instances based on Runbooks.
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Participate in daily weekly and monthly review meetings to report platform status and performance.
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Collaborate with infrastructure cloud hosting and automation platform teams to ensure service continuity.
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Propose RPA service improvements and identify triggers and IT challenges impacting business operations.
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Minimum 4 5 years of RPA platform administration (preferably Automation Anywhere A360).
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Strong experience with virtualization/cloud platforms (Azure/GCP/AWS) in conjunction with RPA.
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Solid understanding of ITIL practices and service management principles.
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Proficiency in Windows Server (Wintel) administration.
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Working knowledge of networking and firewall configurations.
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Excellent troubleshooting and communication skills.
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Experience in transformational RPA initiatives and customer solutioning.
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Exposure to enterprise security credential management and integration with Active Directory.
Employment Type
Full Time
