Assistant Manager -Guest Service
Assistant Manager -Guest Service
Posted on :
15-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and experienced Assistant Manager -Guest Service to join our Food & Beverage Service Team who will be reporting to Head Chef. As an Assistant Manager -Guest Service you will be responsible for overseeing the day-to-day operations of our food and beverage outlet ensuring exceptional customer service and driving financial performance.
- Manage and optimize inventory levels and stock control to minimize waste and maximize resources
- Develop and implement strategies to increase revenue and profitability of the outlet
- Prepare and analyze financial reports taking corrective actions as necessary
- Oversee staffing levels to meet operational demands and special events efficiently
- Ensure high standards of food quality presentation and customer service
- Conduct regular team briefings and training sessions to enhance product knowledge and service skills
- Maintain and update guest history records to facilitate personalized service for repeat customers
- Ensure compliance with food safety and hygiene standards
- Manage the outlets budget controlling costs without compromising quality
- Collaborate with other departments to support overall business objectives
- Resolve customer complaints promptly and professionally
- Implement and monitor promotional activities to drive sales and customer engagement
- Stay informed about local food and beverage trends in Kochi and incorporate them into the outlets offerings
Qualifications :
- Proven experience in guest services or hospitality industry preferably in a supervisory role
- Strong understanding of hotel operations especially in Food & Beverage Service
- Excellent customer service skills with a focus on guest satisfaction
- Demonstrated leadership abilities and experience in training and developing team members
- Strong problem-solving skills and ability to handle guest complaints effectively
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varying shifts including weekends and holidays
- Knowledge of health and safety regulations in the hospitality industry
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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