Deputy Director of Crisis Services
Deputy Director of Crisis Services
Posted on :
15-06-2025
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1 Vacancy
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Job Description
Deputy Director of Crisis Services
Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago we offer a wide range of services including outpatient therapeutic care recovery-oriented support community prevention LGBTQ outreach older adult services and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger healthier communities.
Kenneth Young Center offers arobust benefit package that is highly competitive to the market and offers all full-time employees the following:
- 403(b) plan with organizational matching
- Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
- Dental (BCBS) and Vision Insurance (BCBS) with low employee premiums
- Long Term and Short Term Disability (BCBS) no cost to employee
- Flexible Spending Account (with annual rollover)
- Basic life insurance (50k) paid forby the organization and option for additional voluntary coverage for self spouse or dependents (BCBS)
- Incentive program with potential for quarterly bonuses
- Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
- Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
To further promote an active and healthy work/ life balanceKYCalso offers agenerous amount of paid time off and staff holidays.
- 4weeks of Paid Time Off (With increases based on seniority)
- 8 Paid Organization-Wide Holidays
- 3Personal Floating Holidays annually
Job Scope: Provide program leadership clinical and administrative oversight to a team of Clinicians and peer supports providing 24/7 crisis assessments hospitalization stabilization and community-based interventions to adults children and adolescents presenting at high risk for harm in identified demographic area: Identify implement and evaluate unit performance. Maintain operational capacity for the unit. Effective liaison to agency divisions and external funders behavioral health and educational systems. Build relationships with community partners that intersect with department programs. Perform crisis assessments and provide community-based interventions.
Primary Responsibilities
- Establish and implement annual service goals objectives and strategies for achievement for the department and its service teams; MCR/SASS Pathways 590 team and the Living Room.
- Actively engage as a member of Leadership Team planning and directing the activities of KYC
- Provide direct oversight and clinical supervision for crisis services assuring that this function responds to requests for service in an efficient and responsive manner and within established guidelines
- Regularly monitor and maintain sufficient and balanced service capacity to meet demand
- Oversee monitor gather and submit documentation data collection and reporting for applicable grants funding programs.
- Evaluate and respond to program staffing needs and staff selection by directing managers in job description development interviewing hiring and orientation.
- Conduct regular planning evaluation and operational meetings with program managers
- Facilitate communication of all pertinent information generated from Leadership and other meetings to program staff on a timely basis
- Insure that all clinical activities performed by program staff are consistent with published standards policies and procedures of the organization
- Receive administrative input from Department Director and provide feedback regardingclinical and administrative issues
- Participate in program planning service coordination practice development as a member of the Program Director Team Continuous Quality Improvement Committee and Program Services Committee
- Participate in discussions and decisions for program expansion and new program development. This could include expansion of existing programs under this position new programs and potential reorganization of internal structure to meet the needs of each program.
- Participate in Division budget process actively monitoring that teams are meeting revenue targets
- Act as a liaison between divisions departments and programs to ensure service coordination and continuity of care
- Provide ongoing performance evaluation for supervisees building on strengths and identifying ongoing growth/training needs
- Develop and implement plan for the team to strengthen relationships with and provide outreach services to local school districts and other community providers
- Effectively implement and monitor program performance including individual and unit productivity expectations.
- Participate in visibility/publicity efforts related to KYC and be able to present and promote KYC services to consumers and supporters
- Understand clinical services and programs and provide backup to managers and supervisory staff as needed
- Interpret and communicate at a service delivery level KYC policy and procedures
- Provide input on the EOC for buildings utilized by department programs.
- Other duties as assigned.
Program Responsibilities
- Provide supervision and performance evaluation for MCR/SASS Manager Manager of
- 590 Pathways and the Living Room.
- Provide back up oversight and supervision for teams in the absence of Program Managers
- Lead unit informational communication and training meetings
- In cooperation with Team Lead identify training and development needs of staff and develop unit training activities.
- Act as Agency Liaison to HFS MCOs SASS provider network school districtshospitals local police stations other community partners.
- Provide a full range of crisis screening assessment and support services to a small caseload of clients and their families.
- Maintain a high level of personal and team documentation compliance including timely review and signing of team members mental health assessment and treatment plans.
Work Environment
- While performing the duties of this job the employee regularly works in both office andcommunity setting including customers homes.
- Opportunities for part of the week to include Work from Home hours with Director Schedule approval. This schedule and approval is subject to change based on the needs of the programs.
- Staff are required to own and operate a vehicle safely
- Staff also need to effectively use telecommunications and standard office equipment.
Travel Requirements
- While performing essential functions the employee travels by automobile and is exposed to changing weather/road conditions fumes and airborne particles.
- Will be required to drive as frequently as daily for meetings and/or visits to residentialfacilities.
Minimum Position Requirements
- Masters degree from an accredited college or university of social work psychology orrelated discipline
- Licensed to practice independently in the State of Illinois; meet LPHA guidelines in IL Rule 132/140 Administrative Code.
- Minimum of five years experience providing clinical services to youth and adults in a community based setting
- Preferred crisis leadership experiences.
- Preferred five years experience providing post masters clinical supervision
- Must have three years of demonstrated ability to provide clinical and administrative supervision
- Valid drivers license proof of insurance and reliable transportation required.
- Proficient Computer skills required
Schedule/Time Keeping/Time-Off
- Full Time Exempt 37.5 hour work week
- Must be prepared to work a flexible schedule in response to the needs of the target population served including evenings and weekends
Kenneth Young Center is an Equal Opportunity Employer
Required Experience:
Director
Employment Type
Full Time
Key Skills
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