Quality Assurance Analyst II

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Quality Assurance Analyst II to join our team!

The individual in this role will have the opportunity to support the implementation testing and validation of deployments.

What are the responsibilities and opportunities of this role

• Collaborates with product team to test and deploy application modifications of mixed impact and risk based on collaboratively defined requirements.
• Participates in work refinement and estimation processes with product team.
• Prepares and executes manual testing on all new and modified code per team / product / organization standards.
• Works with product and change control teams to ensure quality deliverables that provide customer value.
• Creates and maintains documentation that the product team or company has defined as important (e.g. support processes team processes system documentation decisions / discussions).
• Ensures timely delivery of projects and tasks communicating delays and roadblocks with team and leadership as needed.
• Flexes to non-core responsibilities as needed to ensure timely work delivery to the customer (e.g. analysis production support deployment meeting facilitation).
• Creates designs executes and supports the maintenance of manual tests in all stages of application testing.
• Understands and identifies inclusion of testability during design and development phases.
• Identifies test cases as candidates for automation.
• Solicits and performs test review per team / product / organization standards.
• Identifies opportunities for process improvement and shares during process improvement conversations at product team level.
• Identifies defect-prone areas in product and designs and provides test coverage.
• Actively participates in test defect resolution process; provides defect descriptions documentation and recommendations for resolution.
• Participates in troubleshooting resolution and communication of urgent production issues.
• Identifies opportunities to improve application and business process efficiency / effectiveness.
• Understands product team level development best practices standards policies and possible implications on work activities.
• Utilizes intermediate-level knowledge experience and available resources to find a wide range of solutions.
• Understands relationships between problem components.
• Contributes to resolving problems and / or process improvement at the product team level.
• Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate

• Good mathematical analytical and problem-solving skills.
• Ability to work independently and carry out assignments to completion.
• Strong attention to detail and quality.
• Basic understanding of test metrics and the tools to measure them with ability to provide test execution metrics.
• Ability to present information to product team.
• Proficient use of various core systems office and computer equipment and software packages.
• Knowledge in required computer languages and code versioning software.
• Ability to read automated test results without support.
• Ability to read Jenkins job results.
• Knowledge in multiple tools and frameworks.
• Relevant education / training (e.g. bachelors degree associate degree bootcamp certificate); experience in lieu of education acceptable.

What will our ideal candidate have

• Demonstrated intermediate organizational and prioritization skills.
• Ability to accomplish multiple priorities of low to average impact and risk within specified timeframe.
• Proven ability to collaborate effectively with all product team members.
• Demonstrated basic knowledge and application of relevant Agile testing methodologies at product team level.
• Demonstrated ability to consistently communicate clearly and effectively both verbally and in writing with technical and non-technical audiences and with organizational peers in any role.
• Property-and-casualty insurance industry experience / education.

Compensation overview

The targeted hiring range for this role is $73080 - $89320 annually. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.