Reservations & Guest Relations Executive
Reservations & Guest Relations Executive
Posted on :
15-06-2025
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1 Vacancy
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Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Crafting Memories. Guiding Every Stay.
At the prestigious Ghent Marriott Hotel on the picturesque Korenlei you are the key to an impeccable guest experience. From exclusive reservations to warm personal welcomes: you create unforgettable moments. Ready to shine in the heart of Ghent Then read on.
A day in the life
As an Reservations & Guest Relations Executive you guide our guests from booking to check-out ensuring every detail is perfect. You manage a smooth reservation flow and offer a heartfelt welcome adapt to individual preferences and serve as the go-to contact for questions and feedback.
Handle incoming bookings (by phone email online or walk-ins) and process them accurately in the PMS (Property Management System).
Monitor room availability and align group bookings promotions and rates with the Sales & Revenue team.
Respond quickly and professionally to inquiries and modification requests.
Prepare guest stays with attention to preferences special occasions and transportation needs.
Greet guests warmly upon arrival acting as the main contact for VIPs and returning guests.
Handle complaints or concerns diplomatically and with a solution-oriented mindset.
Collaborate closely with colleagues from Housekeeping and F&B to exceed expectations.
You have a background in Hotel Management Tourism or a similar field or relevant experience in hospitality (e.g. reception reservations customer service).
Preferably you have at least two years of experience in a hotel or hospitality environment.
Experience with systems like Opera Protel or Mews Great! If not were happy to train you.
Experience working with international guests VIPs or repeat clients is a plus.
Youre available for a full-time position (38h) mainly during office hours Monday through Friday.
You are fluent in Dutch and English. Knowledge of an additional language such as French German or Spanish is a welcome bonus.
Were not looking for the perfect resumejust the perfect vibe. If you love creating exceptional guest experiences and have an eye for detail youll fit right in.
At Ghent Marriott youll work in a warm professional setting within an international network. We invest in your development and ensure a positive working experience.
Youll receive among others:
An attractive salary package
Industry-leading DKV hospitalization insurance
Full reimbursement of public transportation costs
Meal and eco vouchers
A flexible work schedule: we support a healthy work-life balance and adjust to each others needs. A non-traditional 9-to-5 can have its perks pick up your kids from school attend that Tuesday sports class or enjoy free time while others work.
Access to internal and external training opportunities
Numerous career advancement options
Exclusive hotel offers with employee discounts of up to 50%
This company is an equal opportunity employer.
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Employment Type
Full-Time
Key Skills
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