Project Manager (Remote)
Project Manager (Remote)
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$ 70000 - 90000
1 Vacancy
Job Description
Remote Position - USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver world-class software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
The Network Project Manager position provides a single point of contact for both customers and CDK internal groups on contracted IP Telephony and network install projects within Dealer Services.
The Network Project Manager owns every aspect of the network project implementation from the time of contract roll call through install acceptance and billing.
This position is responsible for interfacing with multiple internal and external groups to ensure that all stakeholders of the IP Telephony and network install are kept apprised of the status and that project dependencies (hardware facilities transport software resources etc) are documented coordinated and aligned for success.
While this position will not carry any direct reports The role will be required to direct activities in multiple areas outside of Networking. I.e.: Field Service Network Engineering Sales Supply Chain etc.
Responsibilities
Provide superior customer service to both internal and external customers.
Utilize Organizational Skills and detail to manage multiple projects adhering to project budgets schedules and resource requirements.
Establish and maintain an effective level of communication with all stakeholders
Develop and define the statement of work (SOW) requirements by interfacing with the customers vendors and various CDK business units.
Analyze and define network integration project management processes.
Develop and manage multiple project plans that effectively meet the time/schedule budget and resource requirements/constraints.
Act as primary CDK contact with Telephony vendors on assigned professional service engagements.
Work with Customer to understand facility readiness and layout to implement Network and VOIP installation.
Manage CDK customer and vendor resources and track project deliverables.
Develop and communicate project status reports which include open issues risks budget resource and schedule details.
Assist in developing Business Partner relationships and deployment processes.
Assist with client presentations and discussions on an as needed basis.
Maintain a thorough understanding of CDK products processes and customer needs.
Work with Client Telco Provider on circuit provisioning and number porting process
Work with Client & Engineering to develop a phone extension list and dial plan that will meet the customers needs.
Work directly with Telco contacts to acquire circuit configuration detail
Perform Network Architecture reviews to ensure proper integration with customers existing network applications and infrastructure
Contract management work with Sales to ensure contracted items fulfill customer needs and initiate billing upon completion of contracted services.
Qualifications
Minimum of 5 years experience in project management and team leadership in a technical/telecom reseller environment.
Candidate should be well versed in the following areas:
Program/Project Management methodologies.
Working Knowledge of Networking (IP Routers Switches QOS Content filtering & Security Wireless WAN technologies)
Working Knowledge of Telecom Transport services
Experience working as a consultant with customers.
Experience using project management database word processor and spreadsheet software application packages.
Experience in systems integration with an emphasis on any of the following technology areas: Networking (LAN/WAN TCP/IP NOS Devices); Transport Services (T1 PRI MPLS Metro E DSL Cable Fiber Voice/Data) or Client/Server Architecture (Wintel DNS DHCP UNIX Databases).
Excellent verbal and written communication skills.
Strong analytical organization negotiation follow-up and problem-solving skills.
Ability to be self-directed and able to set priorities with minimal supervision.
Must be able to handle multiple projects simultaneously and adapt to shifting priorities.
Ability to express technical concepts to both technical and non-technical audiences.
Must be capable of dealing with associates within the CDK organization at all levels.
Ability to work effectively as a member of a team.
Ability to lead teams.
Ability to effectively handle critical client situations and work with the appropriate Sr. Technical resources or Management at CDK to troubleshoot the most difficult technical problems.
Demonstrate time management and completion of tasks to a definite deadline.
Ability to use software applications including Windows PC applications such as MS office suite.
Knowledge of CDK products processes and customer needs preferred.
Preferred Qualifications
Working Knowledge of Cisco Unified Communications products preferred
Working Knowledge of Broadsoft VOIP technologies preferred
Working Knowledge of Data Center environment preferred
Experience with process re-engineering preferred.
Salary Range:$70000 - $90000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
IC
Employment Type
Full-Time
