IT Support Engineer

KAYAK part of Booking Holdings (NASDAQ: BKNG) is the worlds leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.

As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From start-up to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is looking to grow their US IT Support Team! An IT Support Engineer will be a member of the team responsible for configuring and supporting end user computers and corporate IT services at a worldwide leader in Internet travel search. This is a phenomenal opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. The ideal candidate is motivated by new challenges collaborative and effectively communicates in a distributed team environment.

This role will be required to rotate working in our two Massachusetts offices (Cambridge & Concord) 4 days per week.

In this role you will:

• Provide support to on-site and remote KAYAK employees.
• Monitor the ticket queue and resolve requests in a timely manner.
• Support onboarding and offboarding processes (computer setup orientation and computer retrieval etc.).
• Support and maintain office hardware such as video conferencing equipment printers and TV digital signage.
• Assist with IT asset and endpoint management (MDM administration computer procurements deployments repairs and recycling).
• Maintain and create internal process documentation in our knowledge base.
• Provide technical support for company-wide meetings and events.
• Participate in company-wide IT projects and initiatives.

Please apply if you have:

• 3 years of experience in IT Support or similar role.
• User-focused approach with a problem-solving mentality.
• Strong troubleshooting knowledge of Windows and Macs.
• Strong multitasking and prioritization ability.
• Good communication and interpersonal skills.
• Knowledge of IT Security standard processes.
• Knowledge of networking basics (Wi-Fi IP addressing DNS).
• Experience with the following:
  • Google Workspace Apps and Admin Console
  • Okta Administration
  • JAMF and Intune
  • Freshservice Ticketing System
  • Slack Administration
  • Windows Active Directory (users and computers)
  • Terminal Powershell or scripting languages

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • No meeting Fridays
• Paid parental leave
• Generous paid vacation time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events such as boat trips arcades ski trips Thursday happy hours and more

Diversity Equity and Inclusion

At KAYAK we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users partners and teams. We strive to be an open and welcoming environment so that no matter who you are you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform job responsibilities and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).