Nights Supervisor
Nights Supervisor
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Job Description
First Response Group is not just a workplace. It is a vibrant community wherepassionfuels our excellenceintegrityguides our conductempowermentshapes our successes and a sense ofcommunitybinds us together. We are pioneers in our field and we seek to inspire every person to reach their maximum potential.
First Response Group (FRG) is an emerging leader in security risk management and facility solutions. We set ourselves apart by embracing cutting-edge technology and fostering the growth of our employees. At FRG we believe in inclusivity and a culture of happiness where everyones contributions matter and collective success is celebrated.
- To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times.
- To ensure that all security personnel adhere to their duties policies and procedures of the site at all times and report any breach of these immediately to the Operations Manager.
- To ensure the handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.
- To convey a smart well-groomed appearance in approved uniform provide a first-class customer service and display high levels of vigilance throughout a shift making a good first impression.
- To portray a friendly professional and courteous demeanour always using open and appropriate body language.
- Vigilance is key in this regard - any untoward activity and/or security related concerns must be immediately reported to control
- To be customer service facing - Polite Positive and Professional at all times
- Respond to alarm activations and investigate disturbances as instructed
- Monitor entry and departure of employees visitors and other persons
- Write reports of daily activities and irregularities (statements and incident reports) such as equipment or property damage theft presence of unauthorised persons or any unusual occurrences
- To ensure the highest standards of customer care are maintained all times.
- Proactively monitor and maintain staff discipline standards and conduct.
- Oversee that the contracts officers are all performing to the required standards and take appropriate actions to remedy any shortfalls.
- Monitor that patrols are being adequately completed and to the expected frequency.
- Liaise regularly with FRG Managers ensuring that they are kept updated on all important aspects.
- Regularly audit site equipment & ensure that site paperwork is correctly maintained.
- To be able to work as part of a team.
- Carry out any reasonable requests made by client and FRG management.
- The above details is not exhaustive but is designed to provide a general overview of the role.
- MUST BE ABLE TO WORK NIGHTS.
- SIA Licence required.
- CCTV license is desirable
- At least 2 years experience as a Team Leader/Supervisor is required.
- Driving license is required
- Excellent communication both written & verbal
- Excellent levels of customer service
- Reliable Responsible and Punctual
- To have a smart appearance
- Flexible in the approach to daily duties and additional events when held on site.
- Computer literate in Microsoft Word Outlook and Excel
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner.
- Able to work as part of a team as well as on your own.
- Physically fit to complete site walks and patrol inductions
Required Experience:
Manager
Employment Type
Full-Time
