Information Technology Aide I
Information Technology Aide I
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$ 42367 - 58218
1 Vacancy
Job Description
Salary & Other Information
ANNOUNCED FOR:
NASSAU COUNTY DEPARTMENTS SCHOOL DISTRICTS LIBRARIES VILLAGES SPECIAL DISTRICTS BOARD OF COOPERATIVE EDUCATIONAL SERVICES TOWNS OF NORTH HEMPSTEAD AND OYSTER BAY AND NASSAU HEALTH CARE CORPORATION
SALARY: Varies by Jurisdiction: County: $34679- $70949 (under the current collective bargaining agreement)
NHCC: $42367 - $58218Duties
- Aids in installing and maintaining computer workstations; assists in initial diagnosis of computer workstation problems; performs related duties as required.
Minimum Qualifications
- Must be met on or before the closing date:Training and ExperienceGraduation from high schoolandOne year of satisfactory paid experience installing and maintaining applications computers computer networks or supporting or training the users.NOTE:1. Completion of one year (30 credits) of education at a regionally accredited or New York State registered college or university including six (6) credits in the computer field may be substituted for the above-mentioned experience.2. Possession of a certificate in a networking/personal computer-related field validated by one of the major computer hardware/software vendors certification institutions or from a public or commercial school registered by the New York State Department of Education or an out-of-state branch of that school may be substituted for the above-mentioned experience.
Necessary Special Requirement
Continuing possession of an appropriate class valid Driver License issued by the State of New York may be required.NOTE: According to Civil Service Law section 54 which became effective September 4 2024 applicants who are within 12 months of meeting the minimum age or attaining the minimum educational requirements following the date of examination may take the civil service exam but will be restricted from certification until such a time that the minimum age or educational requirements are met.
NOTE: SEE ITEMS NOS. 1 AND 2 OF GENERAL INFORMATION.
Supplemental Information/Subject of Examination/General Information
HOW TO APPLY
ONLINE APPLICATIONS are available atThe advantages of filing electronically include the storage of submitted applications in your personal user account and application processing fee payment by credit/debit card.
Additionally our Examination Announcements webpage includes a link entitledJob Descriptions and Job Interest Cardswhich offers the opportunity to view class specifications and fill out a form so that you may receive an email notification when an open competitive examination for a particular title is announced in the future.
PLEASE NOTE: Computers are available to file electronic applications in our office at 40 Main Street 2nd Floor Hempstead NY from 9:00 AM to 4:45 PM Monday thru Friday. In accordance with our goal of making the Nassau County Civil Service Commission a paperless agencyno hard copy application is available.
RESIDENCY: SEE ITEM NO. 5 OFGENERAL INFORMATION.
NOTE: RESIDENTS OF FARMINGDALE UFSD NO. 22 WHO LIVE IN SUFFOLK COUNTY MAY PARTICIPATE IN THIS EXAMINATION BUT WILL BE ELIGIBLE FOR APPOINTMENT ONLY IN THAT SCHOOL DISTRICT.
NOTE: THE VILLAGE OF FREEPORT AND THE LOCUST VALLEY WATER DISTRICT HAVE/HAS A SPECIAL RESIDENCE REQUIREMENTS WHICH MUST BE SATISFIED.
FEE: NON-REFUNDABLE Processing Fee must be submitted for each separately numbered examination for which you apply. This feemust be paid by credit or debit card.
CAREFULLY REVIEW THE MINIMUM QUALIFICATIONS ON THIS ANNOUNCEMENT TO ENSURE THAT YOU MEET THEM AS THIS IS A NON-REFUNDABLEPROCESSING FEE. Applications submitted without proper payment will be rejected without review.
APPLICATION FEE WAIVER:A waiver of application fee will be allowed if you are unemployed and primarily responsible for the support of a household. In addition a waiver of application fee will be allowed if you are determined eligible for Medicaid or receiving Supplemental Security Income payments or Public Assistance (Temporary Assistance for Needy Families/Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or local social service agency. Active-duty military service members and military veterans shall be exempt from the payment of application fees. All claims for application fee waiver are subject to verification. If you can verify eligibility for application fee waiverwhen prompted to submit the application processing fee choose theFee Waiver option. Follow the directions regarding downloading and submitting the required fee waiver form.
NOTE: SEE ITEM NO. 6 OF GENERAL INFORMATION REGARDING ADDITIONAL CREDITS FOR VETERANS AND FOR CHILDREN/SIBLINGS OF FIREFIGHTERS/POLICE OFFICERS WHO QUALIFY UNDER SECTIONS 85A/85B OF CIVIL SERVICE LAW. IF YOU BELIEVE YOU QUALIFY FOR SUCH CREDITS ANSWER YES TO THE APPLICABLE QUESTION(S) IN THE APPLICATION.VACANCIES: SEE ITEM NO. 4 OF GENERAL INFORMATION FOR INFORMATION REGARDING VACANCIES AND BACKGROUND CHECK REQUIREMENTS FOR APPOINTMENT TO CERTAIN POSITIONS.
NOTE:The Nassau County Civil Service Commission has commenced the implementation of electronic canvassing. Canvass letters will be sent to the email address provided on examination applications. To help prevent emails going to spam please save to your contacts. However you should check your inbox and junk/spam folder frequently. The Commission does not accept responsibility for non-delivery or postal delivery delays of US Mail or emails. Some agencies will still be canvassing by US Mail until the transition period has been completed. It is the responsibility of the candidate to notify this Commission in writing of any change of name mailing/legal/email address. You must respond to all letters received MORE THAN TWO NO-RESPONSES TO CANVASS LETTERS WILL RESULT IN THE REMOVAL OF A CANDIDATE FROM THE ELIGIBLE LIST.
SUBJECT OF EXAMINATION: TRAINING AND EXPERIENCE EVALUATION
There will be no written or oral test for this examination. If you meet the minimum qualifications you will receive a rating based upon an evaluation of your training and experience against the duties of the position being tested.
Candidates must first submit an application for this examination by the closing date of JULY 2 2025.
Approved candidates will be emailed instructions explaining how to log on to a special website in order to complete and electronically submit a Training and Experience Questionnaire. If this instruction letter is not received by JULY 30 2025 it is the candidates responsibility to contact this officeimmediately by calling . FAILURE TO COMPLETE THE ELECTRONIC QUESTIONNAIRE BY THE DEADLINE STATED IN THE INSTRUCTION LETTER WILL BE GROUNDS FOR DISQUALIFICATION FROM THIS EXAMINATION PROCESS.The Training and Experience Questionnaire will be available on AUGUST 1 2025 and approved candidates will be required to complete and submit this questionnaire between AUGUST 1 2025 and midnight AUGUST 31 2025.NOTE: Candidates will not be able to claim any credit for training or experience gained after the application closing date of JULY2 2025.
Candidates who fail to submit a questionnaire by midnight AUGUST31 2025 will not receive a rating.
Thequestionnaire will ask for specific information on your information technology education (formal degrees IT-related training courses certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the jobs areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
Help Desk
Network Administration
NOTE: IT IS THIS INFORMATION WHICH WILL DETERMINE A CANDIDATES EXAMINATION SCORE. PASSING CANDIDATES WILL THEN BE PLACED ON AN ELIGIBLE LIST.
NOTE: As of June 2021 there will no longer be a Qualifying (Pass/Fail) PC-administered test. The eligible list will be established based on the scores received on the Training and Experience Questionnaire.
IT IS THE RESPONSIBILITY OF THE CANDIDATETO NOTIFY THIS COMMISSION IN WRITING OF ANY CHANGE OF NAME MAILING/LEGAL/EMAIL ADDRESS OR PHONE NUMBER: INDICATE EXAMINATION NUMBER AND TITLE AND YOUR SOCIAL SECURITY NUMBER.
DISABLED VETERANS: Visit our homepage at to view information (including a downloadable credit request form) on a recent amendment to the New York Constitution regarding the award and use of additional credits for certain disabled veterans on civil service examinations.GENERAL INFORMATION
1. APPLYING: Inquiries should be directed to the Executive Director Nassau County Civil Service Commission. The Commissiondoes not accept responsibility for non-delivery or delivery delays of emails due to issues with your email account. The Commission reserves the right to reject for lateness or to accept applications filed after the advertised filing period.
2. TRAINING AND EXPERIENCE: The burden of establishing qualifications to the satisfaction of the Commission shall be upon the applicant. For the purpose of meeting the training and experience requirement of any examination no credits shall be given for any work experience which is determined by the Commission to have been gained or acquired in violation of the provisions of the Civil Service Law.
Where required certificates licenses and military separation papers (DD214) must be submitted with your application. Proof of claimed education (copy of your high school diploma Military GED New York State or comparable Equivalency Diploma) may be required to be submitted with the application. If education beyond high school is requiredofficial transcripts must be submitted directly to us by the school.
College education is considered at the rate of 30 credits completed per year.
For open competitive qualifications only paid experience if other than on a full time basis will be prorated.
Volunteer experience may be accepted if verifiable and the experience claimed must have been in a structured program. Documentation signed by an official of the agency indicating hours per week level of work etc. must be provided.
Where additional experience may be substituted for an academic degree/diploma the interpretation of the note generally is that for a full substitution the underlying educational requirement for a Masters degree must be a Bachelors degree; for a Bachelors degree it must be a High School Diploma/High School Equivalency Diploma; for a High School Diploma it must be satisfactory completion of tenth or eighth grade education as appropriate.
3. THE EXAMINATION: The Commission reserves the right after this announcement is issued to subdivide the examination and/or require a specific passing mark in one or more of such subdivisions in order that a candidate be considered further for eligibility. Notice of such arrangement will be given in the examination instructions.
A record of disrespect for the requirements and processes of law including repeated traffic offenses or disregard of summonses for traffic offenses is grounds for disqualification for examination or after examination for certification and appointment.
Examinations prepared and rated by the New York State Department of Civil Service will be in accordance with Section 23-2 of the Civil Service Law.
Examinations prepared and rated by the Nassau County Civil Service Commission will be in accordance with the rules and regulations of this Commission.
4. ELIGIBLE LISTS PLACEMENT AND ADDITIONAL REQUIREMENTS FOR APPOINTMENT TO CERTAIN POSITIONS:
Vacancies: Eligible lists resulting from examinations may be limited to a sufficient number of passing candidates to fill vacancies. Additional candidates may be processed for certification from the lists as the need arises.
All eligible lists shall be established for four years unless the Executive Director deems it appropriate to expire an eligible list before the end of the four-year term from establishment.
Candidates must be psychologically and physically fit to perform the duties required for the position. Medical or psychological examination may be required.
When there is a need for employees to fill vacancies on a part time basis the eligible list may be canvassed for that purpose.
Changing conditions occasionally result in certification and offers of employment at higher or lower salaries than those announced.
Special Requirement for Appointment to CERTAIN positions in School Districts and BOCES:Per Chapter 180 of the Laws of 2000 and by Regulations of the Commissioner of Education to be employed in a position designated by a school district or BOCES as involving direct contact with students a clearance for employment from the State Education Department is required. If you are considered for such a position you will be instructed at the appropriate time as to your responsibilities in this clearance process (if fingerprinting is required there may be an additional fee which you may be responsible for).
FINGERPRINTING REQUIREMENT FOR APPOINTMENT TO CERTAIN POSITIONS: In compliance with various laws appointment to certain positions may require candidates to undergo afingerprint check for the purpose of a criminal history record check. If you are considered for such a position you will be instructed at the appropriate time as to where/when such fingerprinting will take place (you may be responsible for paying applicable fingerprinting fees).
5. RESIDENCY: To fulfill the standard residency requirements each candidate for open competitive examination must have been abona fide resident and dweller of Nassau County for at least one year immediately preceding the advertised date of examination and maintain that residency until appointed from the eligible list established as a result of the examination. Preference in appointment may be given to successful candidates who are legal residents and dwellers of the appointing municipality. Appointing municipalities may by virtue of local law establish special residency requirements.
Instances where the Nassau County residency requirement is waived will be specified in detail in theResidencysection located in the body of the examination announcement.
6. ADDITIONAL CREDITS: VETERANS CREDITS (as defined in Section 6 of article 5 of the New York State Constitution): A veteran may be granted additional credits to be added to apassing score of an examination as follows:
Non Disabled Vet: Open Competitive Exam: 5 points; Promotion Exam: 2.5 points
Disabled Vet: Open Competitive Exam: 10 points; Promotion Exam: 5 points
The veteran must have: served on full-time active duty for purposes other than training; been honorably discharged or released under honorable circumstances. In addition beginning January 1 1998 the NYS Constitution allows members of the US Armed Forces who are on active duty the right to request extra War Time Veterans credits on civil service examinations. Veterans credit may be requested for each examination until actually used for appointment from a list. Credits may be used (the veteran was permanently appointed or promoted as a result of receiving the additional credits)once with the following exception:
If non-disabled veterans credits have previously been used to obtain an appointment or promotion for eligible lists established after January 1 2014 disabled veterans may be entitled to additional credits on a civil service examination if they have used non-disabled veterans credits to obtain an appointment or promotion with New York State or a local government and subsequent to such use they have been determined by the United States Department of Veterans Affairs (VA; formerly known as the United States Veterans Administration) to be a qualified disabled veteran as defined in the New York State Civil Service Law. In such cases the disabled veteran shall be entitled to apply for and use 10 credits on New York State and local open competitive and promotion examinations minus the number of non-disabled credits he or she has previously used. The additional credits can only be used once.
SECTIONS 85-A & 85-B: In conformance with sections 85-a and 85-b of the Civil Service Law(85-a)children of firefighters and police officers killed in the line of duty and (85-b) siblings of firefighters and police officers having died in the performance of duty as a natural and proximate result of either the World Trade Center attack on September 11 2001 or in the subsequent rescue effort shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent/sibling has served. If you are qualified to participate in this examination and meet one of the above criteria please answer yes to the appropriate question in your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However no credit may be added after the eligible list has been established. The text of these sections of law is available at on our web site at
Nassau County Civil Service Commission
40 Main Street
Hempstead NY 11550
Employment Type
Full Time
