ServiceNow CSDM Expert (Architect Level)
ServiceNow CSDM Expert (Architect Level)
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Job Description
Job Title: ServiceNow CSDM Expert (Architect Level)
Duration: 4 months-Part Time (20 Hrs/week)
Location: Remote but must be willing to travel to Cincinnati to lead a multi-day CSDM workshop
Must Have Technical Skills: CSDM DPR Enterprise Applications ITAM ITOM ITSM
Job Summary:We are seeking a highly skilled and experienced ServiceNow CSDM Expert to lead the ongoing evolution and development of the Common Service Data Model (CSDM) at Fifth Third Bank. This role requires a deep understanding of CDSM versions 3 4 and 5 CSDM best practices ServiceNow architecture and the ability to align technical solutions with business objectives particularly in support of our Digital Product Release (DPR) launch.
Key Responsibilities:
- Lead the definition and modeling of Products and Services to support the DPR initiative.
- Facilitate a multi-day onsite workshop to assess and plan CSDM-related workstreams.
- Model the CSDM structure across five representative 5/3 applications including:
- Business Applications
- Application Instances (formerly Application Services)
- Business Offerings
- Business Services
- Technical Management Offerings
- Technical Management Services
- Products (in the context of DPR)
- Provide guidance on the use of CSDM SDLC tables and their integration with ServiceNow modules.
- Evaluate and develop a plan to review and refine the classification of approximately 1800 Business Applications identifying misclassifications and developing a migration plan to correct them
- Define criteria for what constitutes a Business Application within the 5/3 environment.
Ensure CSDM alignment across ServiceNow capabilities including:
- Incident Problem Change
- Enterprise Architecture (EA)
- Technology Portfolio Management (TPM)
- Digital Product Release (DPR)
- Asset Management (ITAM)
- Strategic Portfolio Management (SPM)
- DevOps
Required Skills & Experience:
- Architect-level expertise in ServiceNow and CSDM.
- Proven track record of successful CSDM implementations.
- Strong understanding of how CSDM impacts various ServiceNow modules.
- Hands-on experience with ServiceNow development and configuration.
- Ability to lead workshops engage stakeholders and drive consensus.
- Excellent analytical communication and documentation skills.
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist (CIS) ITSM ITOM SPM
- Experience in financial services or highly regulated industries
Outcomes & Deliverables:
- CSDM-aligned models for five applications
- Workshop facilitation and documentation
- Business Application classification framework
- Migration plan for misclassified applications
- Recommendations for ongoing CSDM governance
Employment Type
Full Time
