Sr. Associate, Customer Support
Sr. Associate, Customer Support
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$ 49100 - 67500
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
What We Need
We are looking for a Sr. Associate Customer Support to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
Self-motivated and show initiative to act and accomplish objectives
Organized and ensure high-quality results in your work
As the Sr Associate Customer Support you will focus onidentifying evaluating and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors conducting market research analyzing vehicle valuations and negotiating purchase agreements.
A Day in the Life
Receive orders from clients
Searches dealer inventory
Reviews and sends quality offers to clients
Manages workflow from order submission through delivery
Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete)
Arranges addition of upfitting throughout the order process & / or post-delivery.
Provides insight and consultation on the status of dealership inventory
Build and maintain relationships with vendors and other key stakeholders.
Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution
Support departmental initiatives for best acquisition polices
Provides full order resolution support in collaboration with FPS for vehicles purchased from dealerships
Requirements
Bachelors degree preferred or three to five years related experience or equivalent industry experience
Fleet or mechanical experience( with upfit) preferred
Ability to work effectively in a business environment characterized by complexity ambiguity and rapid change.
Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles
Microsoft office suite proficiency
Demonstrate strong communication skills
Demonstrate and ability to manage multiple simultaneous projects in an organized fashion.
Excellent interpersonal communication change management and presentation skills (written and verbal) at all levels.
Proven problem-solving skills with an analytical and inquisitive approach
*Internally this role is referred to as Senior Associate Acquisitions ( Out of Stock-Non Upfit)*
The hiring base salary range for this position is $49100 to $67500 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
Senior IC
Employment Type
Full-Time
