Collections Division Leader
Collections Division Leader
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Job Description
You are a natural leader. You do whats right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
Asa Division Leader in Credit Card Collectionsyou will be responsible for the day-to-day operations and strategic planning for the Card Service Team including but not limited to service levels and operations business objectives. You will support and develop a team of 3-8 Team Leaderswith 125 indirect nonexempt specialists through regular coaching and feedback sessions while assisting with the coordination of internal operation will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
- Lead and manage a team of 3-8 Account Supervisors/Team Leaders performance leading by example and coaching on key behaviors to motivatesustained results
- Lead and utilize performance management resources to proactively monitor coach and develop employeesrecognizing strong performers and managing those not meeting performance standards as well as selecting and retaining talent
- Ensure assigned area is adequately staffed and all personnel are appropriately trained and developed
- Assist in oversight of day-to-day coordination of internal operation activities including inventory management customer service management reporting and data production
- Perform root cause analysis and provide clear and concise documentation on steps taken to resolve open gaps and promoting continuous improvement initiatives
- Develop strategic site plans focused on enhancing the customer service experience and employee experience and driving goal achievement
- Execute on root-cause analysis of risk and compliance issues and client/customer/stakeholder complaints
- Handle exception items resolves complex issues and assists with line of business projects
- Interact and develop strong collaborative partnerships with a variety of internal periphery departments
Required qualifications capabilities and skills
- Five years of leadership/management experience
- Experience working within a large department or group within an Operations function with a focus on relationship management
- Ability to influence decisions as well as influence internal and external business partners
- Leadership skills including but not limited to delegation conflict resolution and prioritization of diverse work loads
- Ability to be flexible adhere to tight deadlines and perform in a constantly changing environment.
- Ability to interpret and analyze data
- Excellent communication and interpersonal skills with the ability to effectively present data analysis to senior leaders in a clear and effective manner
- High School Diploma/GED
Preferred qualifications capabilities and skills
- Bachelors Degree
- Advanced proficiency with computer functions including Windows Operating Systems and Microsoft Office tools
Employment Type
Full-Time
