Connect Ambassador
Connect Ambassador
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Salary Not Disclosed
1 Vacancy
Job Description
Object Technology Solutions Inc (OTSI) has an immediate opening for a Contract Administrator
Contract Administrator (Onsite Kansas City MO)
Major Responsibilities:
The Connect Ambassador will support efforts to serve and educate customers at Client Connect. The position involves but is not limited to greeting customers as first point of contact and based on the customer s needs will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facilities mission goals and daily operations through opportunities to support the department and attend staff meetings programs and events and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Clients business practices and industry trends learn the skills associated with being an active team member including thought-generation and effective discussion and how to successfully interact with customers and community partners.
Duties and Responsibilities: (major buckets listed with average percentage of time spent
on each bucket over the course of a year)
Responsibility 1 Help create a positive customer experience through customer engagement and
providing support to Client Connect staff
Approximately 65% of time spent on average over a one-year period
Greet customers and assess needs (20%)
Effectively answer basic questions (20%)
Manage human traffic flow within the space (15%)
Assist customers with payments.
Collaborate with the facility team on escalation-types and resolutions (15%)
Other duties as assigned to support customer service needs (15%)
Responsibility 2 Help enhance effectiveness of community engagement by supporting the team in
community outreach endeavors
Approximately 35% of time spent on average over a one-year period
Provide assistance in event preparation and tear-down with both internal and
external stakeholders (20%)
Assist the team as required during extended outage situations (10%)
Help with the development of workshops/seminars for community and customer
groups (25%)
Assist with opening/closing of the facility on daily basis ensuring systems shutdown and facility is secured (20%)
Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
Provide customer education around Client s portfolio of Energy Efficiency products and services in addition to processing enrolments for these programs when applicable.
Skills Knowledge and Abilities
Solid communication and customer service skills
Qualifications and Experience:
Self-starter
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Good judgment
Knowledge of MS Office Suite
Works well in team environment
Professional demeanour
Flexible and adaptable assignments priorities work hours/shift and obligations
Education and Experience Requirements; Position requires no less than high school diploma Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity. Demonstrated experience in working in fast-paced environment. Proficiency in working with Microsoft Office Suite
About us:
OTSI is a leading global technology company offering solutions consulting and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park Kansas we have a strong presence in North America Central America and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore near shore and offshore engagement and delivery options with 24/7 support. OTSI works with 100 enterprise customers of which many are Fortune ranked OTSI focuses on industry segments such as Banking Financial Services & Insurance Healthcare & Life Sciences Energy & Utilities Communications & Media Entertainment Engineering & Telecom Retail & Consumer Services Hi-tech Manufacturing Engineering transport logistics Government Defence & PSUs.
Our Centre of Excellence:
Data & Analytics
Digital Transformation
QA & Automation
Enterprise Applications
Disruptive Technologies
The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Client's business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.
Employment Type
Full Time
