System Support Specialist
System Support Specialist
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 57304 - 67304
Vacancy
1 Vacancy
Posted on :
14-06-2025
Job Description
Please Note:
- It is 100% On-Site located at Corpus Christi TX
- Schedule: Full-time 40 hours per week
- Job Type: 5 years
Summary:
System Support Specialist (SSS) will be responsible for providing comprehensive on-site troubleshooting technical support and training for computer systems in a variety of environments ensuring seamless operation of personal computers servers Local Area Networks (LANs) and peripherals. This role requires hands-on assistance in the installation configuration and maintenance of hardware and software as well as providing help desk support via phone email and in-person. The SSS will address technical issues diagnose hardware/software problems and ensure a smooth user experience across various systems.
Key Responsibilities:
- End-User Support: Provide direct support to end-users both remotely and on-site for troubleshooting installation and maintenance of PCs printers and other peripherals.
- Hardware & Software Installation: Install configure and test personal computers printers and peripheral devices; configure operating systems and other application software programs.
- Problem Resolution: Perform diagnostics and resolve hardware/software issues ensuring minimal disruption to users. Coordinate repairs and escalate issues as needed.
- Networking Support: Troubleshoot and resolve issues related to LANs ensuring network connectivity and proper communication between devices.
- Help Desk Support: Offer help desk assistance via email phone or on-site support for system-related inquiries. Provide users with technical advice and resolution for system and software problems.
- System Configuration & Software Evaluation: Participate in the evaluation of system configuration software and network setup to improve performance and security.
- Training & Documentation: Assist in user training sessions on software applications and system functionalities. Document technical issues solutions and user feedback for future reference.
- Collaboration & Reporting: Work with IT teams and other departments to address issues escalate unresolved problems and provide regular reports on support activities and system performance.
Requirements
Qualifications:
- Education: Undergraduate degree in Computer Science Information Technology or related field preferred.
- Experience: Minimum of 2-3 years of hands-on experience providing direct end-user support in a professional IT environment preferably with knowledge of automated litigation support applications.
- Technical Skills:
- Proficient in Windows operating systems networking and telecommunications environments.
- Familiarity with Microsoft Office Suite (Word Excel Outlook) and email systems.
- Experience in automated litigation support and the client office automation environments is strongly preferred.
- Certifications: Relevant certifications (such as CompTIA A Microsoft Certified IT Professional (MCITP) etc.) are a plus.
- Communication Skills: Excellent oral and written communication skills. Ability to interact effectively with users in a professional manner.
- Additional Skills:
- Strong troubleshooting and problem-solving abilities.
- Team-oriented with the ability to work independently when required.
- Customer service-oriented with a pleasant telephone manner.
Qualifications: Education: Undergraduate degree in Computer Science, Information Technology, or related field preferred. Experience: Minimum of 2-3 years of hands-on experience providing direct end-user support in a professional IT environment, preferably with knowledge of automated litigation support applications. Technical Skills: Proficient in Windows operating systems, networking, and telecommunications environments. Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and email systems. Experience in automated litigation support and the client office automation environments is strongly preferred. Certifications: Relevant certifications (such as CompTIA A+, Microsoft Certified IT Professional (MCITP), etc.) are a plus. Communication Skills: Excellent oral and written communication skills. Ability to interact effectively with users in a professional manner. Additional Skills: Strong troubleshooting and problem-solving abilities. Team-oriented, with the ability to work independently when required. Customer service-oriented with a pleasant telephone manner Benefits: Holiday Benefit: 10 Holidays per year Vacation Benefit: 10 Vacation Days per year. Accrued on weekly basis. Sick Leave Benefit: 5 Personal/Sick Leaves per year. Accrued on weekly basis Medical Insurance Reimbursement Benefit: Medical Insurance Allowance QSEHRA Reimbursement (Eligibility date dependent on purchase own plan) AFLAC Supplemental Insurance Plan: AFLAC Supplemental Insurance Plan 401 (K) Retirement Plan: 401 (K) Retirement Savings Plan Salary Range: $57304 - $67304 with Benefits
Employment Type
Full Time
Key Skills
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