SAP Change Request Management ChaRM Subject Matter Expert
SAP Change Request Management ChaRM Subject Matter Expert
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Salary Not Disclosed
1 Vacancy
Job Description
PTC - SAP Change Request Management (ChaRM) Subject Matter Expert
Work Type: Hybrid - Remote and Onsite
Location: Consultant is required to be onsite for 1 week each month in Harrisburg PA.
Consultant must work EST hours.
Candidates from PA NJ NY DE and OH will be given preference.
Engagement Type: Contract
Tentative Start Date: June 23 2025
Tentative Duration: 6 months
C2C/1099 Bill Rate:
No rate has been provided by client. Send us your best competitive C2C (all inclusive) rate.
Interview Type: Webcam only
Work Authorization: any Visa
Objective
The client is engaging in an exciting and innovative technology solution to support their customer engagements. An advanced back-office system that when developed and deployed will allow customers to engage with the client to address all their business needs via a multitude of channels (web mobile app chatbot chat IVR phone social media etc.. We are dedicated to transforming the customer engagement businesses through innovative technology and strategic insights. Our team is composed of passionate professionals committed to excellence and continuous improvement and our team is growing.
Description of Duties
Design and implement SAP ChaRM within an SAP HANA Cloud environment including all required technical and functional configurations.
Fully document all created work associated with this position including technical and functional designs and diagrams test plans test scripts impact analysis reports lessons learned best practices for others to follow plus any other documentation as required by the client. This documentation shall follow the format and / or templates as instructed by the client.
Participate with all technical and functional teams to develop implementation and maintenance strategies processes procedures and best practices for SAP ChaRM and Solution Manager system solutions.
Assist with development of test plans to validate the solutions and components during ongoing implementations.
Effectively leverage the latest capabilities of SAP components to assist with solution development.
Setup SAP ChaRM for 5 system landscapes/retrofits in SAP S/4HANA SAP Convergent Charging and SAP Convergent Mediation environments.
Perform impact analysis of new SAP releases on the current system landscape environments.
Participate in implementing and supporting multi-landscape environments through client copies system refreshes and transport management within SAP ChaRM.
Provide technical consulting and mentoring to the application development functional integration and change & release management teams.
Provide technical leadership and participation in functional and technical projects across multiple teams.
Develop and conduct integration gate reviews for all releases.
Obtain management approvals and make sure Change Management audit requirements are in place and met.
Assess proposed designs to ensure the solution is not deviating from SAPs and industry standards. Including ensuring the proposed design will not be a throw-away when the system is upgraded to new releases.
Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all the clients standards policies and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role as assigned by the client.
Minimum Experience
5 years of experience in SAP ChaRM Implementations.
Desired Skillset
2 years experience in troubleshooting SAP ChaRM configurations.
Proficiency in configuring and managing SAP ChaRM.
Strong understanding of SAP S/4HANA in cloud environments along with an understanding of SAP BRIM components including Convergent Charging and Convergent Mediation.
SAP Basis Administration and technical core competencies tasks including SAP software installation upgrade applying support packages and installation of add-on software components.
Certifications / Education
SAP Certifications such as:
SAP Basis Administration
SAP ChaRM
SAP HANA
SAP Solution Manager
SAP BRIM
Bachelors degree in computer science engineering or a related field. An equivalent combination of education and/or experience may be accepted.
A Masters degree in a related field is preferred
Employment Type
Full Time
