Call Center Representative
Call Center Representative
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Job Description
Job Description
We are looking for a motivated and customer-focused Call Center Representative to join our team in Boston MA. As a representative you will serve as the first point of contact for customers handling inquiries resolving issues and delivering a positive experience in every interaction.
Responsibilities
Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information about products services and policies
Handle and resolve customer issues and complaints efficiently
Document all call information according to company policies
Follow communication scripts and standard procedures
Escalate calls to the appropriate departments when necessary
Qualifications :
Qualifications
High school diploma or equivalent; additional education is a plus
Previous experience in customer service or a call center environment preferred
Strong verbal and written communication skills
Ability to multitask stay organized and work under pressure
Basic computer literacy and familiarity with CRM systems
A positive attitude and strong problem-solving abilities
Additional Information :
Benefits
Competitive salary: $45000 - $50000 per year
Growth opportunities and career development support
Ongoing training to build professional communication skills
Supportive and team-oriented work environment
Full-time stable employment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
