Customer Service Intern
Customer Service Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Company
Imerysis the worlds leading supplier of mineral-based specialty solutions for the industry with 3.6 billion in revenue and 12400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction as well as natural solutions for consumer goods. Imerys draws on its understanding of applications technological knowledge and expertise in material science to deliver solutions which contribute essential properties to customers products and their performance. As part of its commitment to responsible development Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol .
The Position
Customer Service InternJob Summary
Position Title
Customer Service Intern
EEO Code/Description
Department/Location
Supply ChainNiagara Falls NY Fused Minerals
Reports to (Job Title)
Sales Manager
Direct Reports (Job Title)
None
Job Scope
Provides support to the Customer Service function
Job Summary
The position performs clerical functions to support the sales team including but not limited to Sales Order entry Bills of Ladings and Packing Slips and Invoicing.
This position works closely with production to ensure manufacturing meets customers required delivery needs.
Key Tasks and Responsibilities
Routine clerical functions
Telephone assistance with customers and others.
Breaks down Bills of Ladings from shipments and matches them with order acknowledgments
Initiates resolution of customer complaints
Generates invoices performs price verification and mails invoices
Schedules all out bound shipments and appointment schedules.
Assists Customer Service Manager with weekly KPI reports.
Skills and Attributes Requirements
Education background level of experience:
Confidence tact patience and diplomacy while dealing with problems.
Ability to complete multiple tasks and demands.
Average problem resolution and analytical skills.
Ability to follow prescribed steps in a process with little supervision
Average computer skills including Microsoft Office Suite
Above average communication skills required to interact with customers.
Physical requirements are those of a standard office
Some travel may be required for the purpose of meeting with customers
Education/Experience Requirements
High School Diploma; college degree or technical school diploma preferred.
One plus years customer service experience
Environment
Physical requirements are those of a standard office
Some travel may be required for the purpose of meeting with customers
Position Type
Part timeand
Intern (Fixed Term)Only technical issues will be monitored through the below inbox:
@
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race color religion sex national origin age marital status sexual orientation gender identity genetic information disability veteran status or any other status protected by federal state or local laws.
Required Experience:
Intern
Employment Type
Part-Time
