- To work as a team with colleagues in all departments to ensure timely service and a smooth running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service how to run the operation and personal discipline and grooming.
- Check out with your Supervisor before leaving your station or the floor for any reason
- To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area
- Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities to achieve complete guest satisfaction and service throughout the Hotel
- Maintain your station in accordance with standards at all times
- Develop a complete knowledge of menus
- Learn and correctly use the Point of Sale equipment and follow procedures
- To maintain strict security measures when entering guest rooms to maintain the privacy rights of our guests.
- Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
- Check corridors for trays when returning from taking orders (Room Service)
- Clean and break down trays in dish area watching for condiments salt pepper sugars salt & pepper etc.
Qualifications :
SPM
High School diploma
Previous experience in a Food & Beverage/Restaurant role
Passion for teamwork
Excellent guest service skills
Remote Work :
No
Employment Type :
Full-time