Assistant Account Manager- Part Time (Start Date: 7/8) Evening and Saturday hours

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

Job Responsibilities:

1. Actively display a can do attitude and uphold the Performance Based Organization (PBO) principles.
2. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one serving as a positive first point of contact.
3. Assist payers/applicants in setting up accounts.
4. Provide pertinent information to educate payers/applicants on their account.
5. Update demographic and additional information on payer/applicant account.
6. Contact payers/applicants regarding their accounts when necessary including outbound contact when appropriate.
7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls
8. Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences and when there is an unplanned need to be absent notify your supervisor or a member of management as soon as the need arises.
9. Meet and/or exceed department standards of quality and quantity as per department policies.

Start date: Tuesday July 8th

Pay for this role is: $16.18/ hr.

Hours for this role: Saturday- 8:00-2:00 PM CST plus flexible shifts M-F 3:00-9:00 PM CST. (20-30 hours weekly)

EDUCATION:
Required: High school graduate
Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).

EXPERIENCE:
Two years of related work experience.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to consistently meet or exceed department standards.
2. Ability to thrive in a team environment.
3. Accountable and willing to take ownership.
4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels.
5. Strong focus on customer satisfaction.
6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers.
7. Ability to manage multiple priorities.
8. Strong oral communications skills.
9. Ability to handle stressful situations and meet multiple deadlines.
10. Strong critical thinking and problem solving skills.
11. Excellent accuracy with attention to detail

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.