Key Account Manager
Key Account Manager
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Job Description
Key Account Manager
In-person in Orem UT
$60000 OTE $80000
The Key Account Manager serves as a strategic liaison and advocate for Nexios most critical merchant clients. This role focuses on relationship continuity partnership health and long-term satisfaction without any responsibility for selling or promoting new products or services. KAMs ensure client needs are proactively met by orchestrating internal resources and facilitating strategic alignment.
Responsibilities
- Maintain executive-level relationships within assigned top-tier accounts.
- Conduct regular business reviews to understand client goals operational needs and satisfaction levels.
- Act as the internal advocate for client priorities guiding internal teams (e.g. support product underwriting) to deliver aligned outcomes.
- Monitor processing health integration status and client milestones to ensure long-term success.
- Lead strategic planning conversationsbut do not engage in sales or renewals.
- Own escalation paths and ensure cross-functional coordination to resolve high-impact issues.
- Provide market insights and client feedback to internal teams for continuous improvement.
- Regularly review pricing and profitability to make sure costs and margins are reasonable and within company expectations
Qualifications
- 5 years in account management customer advocacy or partner management
- Demonstrated ability to manage executive relationships without a sales agenda
- Strong cross-functional coordination skills
- Deep understanding of merchant services workflows risks and priorities
Key Metrics of Success
- Client health score (qualitative quantitative indicators)
- Retention rate of key accounts
- Resolution time for high-impact issues
- Internal alignment and strategic project participation
What is Nexio
Nexio provides payment servicesolutions for a variety of clients from ecommerce merchants to software platforms. Our goal is to empower businesses with the tools they need to optimize payment revenue and adapt to dynamic market needs. We aim to be a partner advisor and innovator dedicated to adding value to every clients business.
Benefits
- Generous PTO
- Medical Dental Vision Life STD and LTD insurances; 5% 401k match HSA match
- Free therapy for employees and their dependents
- Office snacks and on-site perks!
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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