Patient Experience Representative
Patient Experience Representative
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Job Description
GREAT PEOPLE WORK HERE! Watch Why at This position is located in Bellevue WA - 10 miles from Seattle.
About Us: Hope and Future for every child and family
Hope and Future. These simple words represent the journey we take with our families. Are you looking for a collaborative place where you can see daily that your talents are making progress for the whole-child
Our commitment to hope and future for children and families affected by developmental challenges around the world is as strong today as when ICAN was founded in 2008. Our founder and owner a Speech Language Pathologist recognized his patients would benefit tremendously from having a single location to receive comprehensive therapy services. So he created ICAN now the largest multi-disciplinary neurodevelopmental clinic in Washington State. Our strength is our People a Team of dedicated clinical providers and support staff that work together to make a difference in patients and families lives.
Position: The role you would play on our Multi-disciplinary Team
We are looking for an energetic dependable and positive team player to join our fast-paced pediatric clinic. As a Patient Experience Representative at our front desk you will assist patients and families in person as well as over the phone ensuring our patients are receiving the highest level of care.
Hours Monday - Friday 9:00am to 5:00pm
(Potential to shift hours to 6:30AM-3:30PM)
Key Responsibilities:
- Provides a high level of customer service to our patients and families
- Greet all families and patients and provide support and direction as needed
- Schedule reschedule and coordinate all patient appointments per clinic protocol
- Maintain excellent customer service on all communication in person via phone and via e-mail
- Accurately review and complete intake paperwork as needed
- Maintain updated records and files
- When necessary collect payments from patients in a genuine caring and friendly manner
Key Qualities:
- Kind friendly and respectful
- Organized with good time management skills
- Able to multi-task
- Strong attention to detail
- Flexible and comfortable working in a fast-paced environment
- Works well with a diverse group of people
- Self-motivated
Requirements:
- High school diploma/GED
- 1 year of in-person customer service experience
- Detail focused with ability to be patient
- Proficient with technology
- Able to communicate professionally verbal and written
Our Commitment to an Exceptional Culture
We live our Culture by playing together everyday and embracing a Code of daily intentional behaviors:
- Play Big - Dream big achieve bigger
- Play Fast - Be solution-oriented adaptable and flexible
- Play Kind- Serve with compassion and kindness
- Play Fearlessly - Be bold and courageous
- Play With Purpose - Hope and Future for children and families
ICAN is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Any concern or question about equal opportunity at ICAN should be directed to our HR Department at
for an immediate response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
