Assistant Store Manager, Experience
Assistant Store Manager, Experience
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Job Description
Location:
Via Della SpigaAddress:
Milan Milano 20121 ItalyJob Title:
Assistant Store Manager ExperienceCanada Goose isnt like anything else. Weve built something great something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.
Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.
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Canada Goose nest comme aucune autre entreprise. Nous avons bti quelque chose de grand quelque chose de spcial une marque emblmatique de style de vie avec une histoire authentique et inspirante. Au cur de cette histoire se trouve notre promesse : inspirer et permettre chacun de spanouir dans le monde extrieur. Vivre ciel ouvert.
Chez Canada Goose vous faites partie dun mouvement plus grand que vous. Un mouvement qui cherche puiser dans le pouvoir rparateur de la nature et qui est anim par une mission : garder la plante froide et les gens au chaud. Nous affrontons toutes les conditions prtons attention chaque dtail et construisons une communaut qui croit en une vie audacieuse et solidaire autour de personnes qui changent les rgles du jeu.
Ici les opportunits sont partout pour essayer quelque chose de nouveau pour apprendre pour accomplir un travail significatif et porteur de sens et elles sont votre porte.
Position Overview:
As a key member of the store leadership team the Assistant Store Manager Experience is responsible for creating highly engaging guest journeys helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth demonstrating expertise in every recommendation and conveying warmth in each interaction bringing the guest journey to life. You are a passionate and effective leader able to coach your team to achieve results. You will lead and create a culture of talent development and education ensuring all team members are equipped with the necessary tools and resources to drive results. You are relentless in fostering genuine connections with both your team and customers building brand loyalty and ensuring a profitable business. You will help to identify and implement key business strategies and are able to step into the Store Manager role when needed. Ultimately you are responsible for supporting the quantitative and qualitative Key Performance Indicators (KPIs) of the store. You are a steward of Canada Gooses values and culture.
What Youll Do:
- Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into a consistently exceptional guest experience; track measure report on relative KPIs.
- Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
- Lead culture of clienteling ensuring Brand Ambassadors are fostering consistent elevated engagement with top guests.
- Represent Canada Goose in the market developing the client base through community involvement partnerships with local high-profile businesses as well as social and seasonal events.
- Resolve guest issues through a customer-centric lens by investigating opportunities developing solutions and coaching the team on resolution.
- Create a culture of talent development and ongoing education for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead execute and follow up on all educational initiatives and strategies.
- Actively coach and develop direct reports to improve performance and foster growth.
- Continuously coach selling behaviours that drive team member performance and enhance the guest journey.
- Inspire and maintain an outstanding employee experience that drives Employee Engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Consistently recruit to build an external network of talent.
- Teach coach and ensure consistent use of strategic tools communications platform queue management learning management virtual appointment platform etc.
- Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
- Achieve or exceed sales targets including both the top-and bottom-line results.
- Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance.
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals. (e.g. inventory labour).
Lets Talk About You:
- 3- 5 years of leadership experience in a related industry.
- Bachelors Degree in a related field is preferred.
- Experience working with luxury lifestyle brands is an asset.
- Previous Flagship or high-volume traffic experience is an asset.
- Experience in guest relationship management tools.
- Payroll and expense management.
- Scheduling and Payroll management
- Solid understanding of retail math and using analytics in a business environment.
- Guest experience enthusiastic- driving performance through internal KPIs.
- Analytical driver with keen attention to detail.
- Ability to stand for long periods of time and flexible to work retail hours (standard peak and holiday).
- Strong time management and organizational skills ability to multi-task in a fast-paced environment.
- Solid knowledge and understanding of retail metrics.
- Consistently exhibits Canada Gooses Values taking pride in being innovative authentic passionate relentless and entrepreneurial.
- Advanced skills in Microsoft Office; specifically Word and Excel.
- Proficiency in another language is an asset.
Whats in it For You
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.
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Ce que nous vous offrons :
- Une entreprise fonde sur des racines et un patrimoine canadien
- Votre travail est reconnu grce un programme global et concurrentiel de rcompenses totales
- Des opportunits dvolution de carrire travers de nombreux programmes internes et externes
- Donnez et recevez de la reconnaissance avec nos programmes Goose Rewards et ICON Rewards
- Faites partie de CG Gives : programme de dons jumels et congs pays pour faire du bnvolat auprs des organismes qui vous tiennent cur
- Accs des outils et ressources pour soutenir votre sant physique et mentale favoriser le changement et renforcer les liens avec vos collgues
- Des leaders et des collgues inspirants qui vous lveront et vous aideront grandir
Nous croyons au pouvoir de linclusion et sommes passionns par la cration et le maintien dun environnement de travail inclusif et quitable o chaque employ peut tre authentique chaque jour. Nous sommes convaincus que chacun de nos membres dquipe enrichit notre diversit en nous exposant diffrentes faons de comprendre le monde didentifier les dfis et de dcouvrir concevoir produire et offrir dexcellents produits et services. Ce sont nos perspectives varies qui nous permettent de crer rver et vivre ciel ouvert.
Canada Goose est un employeur offrant lgalit des chances et sengage fournir des mesures dadaptation en matire demploi conformment au Code des droits de la personne de lOntario et la Loi sur laccessibilit pour les personnes handicapes de lOntario.
Il existe plusieurs faons de passer une entrevue avec nous! Si vous avez besoin de mesures dadaptation pour votre entrevue veuillez nous crire ladresse suivante : .
Required Experience:
Manager
Employment Type
Full-Time
