Customer Solutions Manager, Customer Solutions Manager
Posted on :
14-06-2025
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1 Vacancy
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Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role you will be a critical partner to our customers leveraging your delivery experience with large scale engagements transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams customer teams and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
At AWS you are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong delivery and change management background be detail oriented have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers Are you passionate about using technology to solve business problems that have big customer impact
Come build the future with us.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role you will be a critical partner to our customers leveraging your delivery experience with large scale engagements transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams customer teams and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
At AWS you are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong delivery and change management background be detail oriented have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers Are you passionate about using technology to solve business problems that have big customer impact
Come build the future with us.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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