Customer Service Officer
Customer Service Officer
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Job Description
Customer Service Officer
Bolton
9 Month Contract
Hybrid (2 days per week in office)
Competitive excellent benefits
Are you a great communicator who loves helping people Do you thrive in a fast-paced environment and want to build your career in financial services
Were looking for friendly professional and dedicated Customer Service Representatives to join our supportive and high-performing contact centre team in Bristol. Whether youre experienced in customer service or just starting out well provide all the training and support you need to succeed.
What youll be doing:
Youll be the first point of contact for FNZ customers helping them with enquiries about their financial products. Youll take calls responding to queries and ensure every customer gets the professional and positive experience they deserve.
Your day-to-day will include:
- Engaging in friendly helpful conversations with customers
- Managing inbound calls in line with service targets
- Helping customers access information and use our digital tools
- Taking ownership of queries and providing clear accurate answers
- Ensuring every interaction is handled with care and attention to detail
- Suggesting improvements that could benefit the customer experience
- Taking part in training and development to keep growing your knowledge
Youll be supported from day one with a thorough induction and ongoing coaching to help you develop your skills and confidence.
What were looking for:
You dont need to be an expert in financial services well teach you what you need to know. Were looking for:
- A passion for delivering great customer service
- Clear and confident communication skills
- Strong attention to detail and problem-solving ability
- Comfort with using phones and computer systems
- The ability to stay organised and multitask
- A proactive mindset and willingness to learn
Previous experience in a customer service or call centre role is helpful and experience in financial services is a bonus but neither is essential.
Why join FNZ
- Friendly inclusive and supportive team environment
- Hybrid working
- Full training and development opportunities
- Clear career progression within FNZ
- Competitive salary and benefits including pension
Want to be part of a business that puts customers and its people first
Apply now to join FNZ as a Customer Service Representative and start a career with purpose and potential.
#LI-CW1
About FNZ
FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.
We created wealths growth platform to help. We provide a global end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12000 wealth managers with US$1.7 trillion in assets under administration (AUA).
Together with our customers we help over 26 million people from all wealth segments to invest in their future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
