Client Relationship Manager/Branch Manager
Client Relationship Manager/Branch Manager
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Job Description
At Franklin Templeton were advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise thats both broad and unique. From our welcoming inclusive and flexible culture to our global and diverse business we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
What is FTC Investor Services Inc. responsible for
FTC Investor Services Inc. is a registered mutual fund dealer affiliated with Franklin Templeton Canada responsible for managing and growing an existing client book of business through seeking referrals from existing clients via proactive sales and client servicing.
What is the Client Relationship Manager/Branch Manager responsible for
The Client Relationship Manager/Branch Manager will be responsible for providing clients with sound advice regarding their investments and plan types. In addition the individual will play the role of Branch Manager for the head office branch to ensure all transactions are carried out in accordance with all regulatory client and enterprise risk expectations.
What are the ongoing responsibilities of the Client Relationship Manager/Branch Manager
Client Relationship Management:
Proactively contact existing clients regarding their portfolio asset mix and investment selection with the goal of deepening existing relationships and securing additional assets
Provide clients with top-tier advice on investments and suitable plan types
Support the teams sales and client service efforts fostering positive relationships with all team members
Generate referrals and sales from existing clients
Compliance and Regulatory Management:
Remain current on all regulatory matters and industry accepted standards
Develop and implement policies and procedures to ensure compliance with applicable securities regulations and industry best practice
Regularly review and update policies to align with changing market legal and regulatory environments
Assist in training and communicating policies and procedures to all Investment Fund Specialists
Assist the Complaint Officer and Privacy Officer with handling client complaints and privacy issues
Reviews and Reporting:
Approve new client accounts to ensure they meet regulatory standards as outlined in the policy manual
Review and approve all Know Your Client updates according to policy manual standards
Report any regulatory issues to Senior Management and the Chief Compliance Officer
Conduct ongoing reviews and reporting including daily trade reviews monthly and quarterly branch and sub-branch reviews and assist with other ad hoc reviews related to regulatory compliance
What ideal qualifications skills & experience would help someone to be successful
University degree or college diploma preferred or equivalent experience
5 years experience in the financial services industry in client facing roles with at least 2 years as a registered salesperson trading partner director officer or compliance officer
Completion of minimum educational and experience requirements to be registered as a dealing representative and Branch Manager under Canadian Investment Regulatory Organization (CIRO)
A sales and marketing mindset with the ability to identify client needs and position solutions that address those needs
Strong interpersonal verbal and written communication skills
Bilingual in French would be an asset
#LI-Hybrid
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests lifestyle or background theres a place for you at Franklin Templeton. We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life.
By joining us you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health saving for lifes adventures taking care of your family members or making a positive impact in your community we aim to have your needs covered.
Highlights of our benefits include:
Flexible medical dental and vision insurance
Corporate Pension Plan
Employee Stock Investment Program
Purchase company funds with no sales charge
Competitive vacation package that includes three annual personal days
Company paid short-term and long-term Disability Insurance
Education assistance
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions please send an email to . In your email please include the accommodation or adjustment you are requesting the job title and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
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Required Experience:
Manager
Employment Type
Full-Time
