Client Relations Coordinator
Client Relations Coordinator
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1 Vacancy
Job Description
Client Relations Coordinator Noahs Ark Inc (open to any Noahs Ark location)
Part-time (9am 1pm Monday to Friday) Work from home with occasional office visits Start ASAP Applications reviewed as received
Description
About Noahs Ark Inc
Founded in 1971 Noahs Ark is a leading purpose-driven values-based not-for-profit organisation dedicated to supporting children with disabilities and additional needs along with their families. We believe in kindness optimism quality and respect ensuring every child and family receives the support they need to thrive. To find out more about us visit .
About the opportunity
As a Client Relations Coordinator you will be the first point of contact for families seeking support. This predominantly inbound role involves connecting clients to our services answering inquiries and managing our inbox to ensure timely responses. You will provide warm informative and compassionate assistance helping families navigate their options with confidence. This role is either work-from-the-office work-from-home (with occasional visits to a Noahs Ark office for meaningful connection days) or hybrid: your choice!
Key responsibilities include:
- Respond to inbound inquiries via phone and email ensuring an excellent customer experience.
- Guide families through service options and referrals.
- Maintain accurate client records and support administrative processes.
- Manage and report on customer data including registrations pending lists and satisfaction surveys to inform decisions and improve the customer experience.
Skills And Experiences
Requirements
- An expert in customer communication managing complex needs and sensitive situations with a customer-focused approach.
- Highly adaptable and outcome-oriented able to navigate ambiguity and learn quickly.
- Proficient in data management and reporting.
- An empathetic and inclusive communicatorwho connects with diverse clients.
- A collaborative team playerwho can organise tasks and influence stakeholders.
Why Noahs Ark
At Noahs Ark we value our team and offer:
- Flexible work arrangements including remote work options to support work/life balance.
- Access to employee assistance program diverse and inclusive environment job satisfaction and team connectedness.
- Competitive salary with salary packaging benefits.
- 16 weeks paid parental leave.
- Professional development opportunities including PD allowance PD leave coaching and mentoring.
- Mileage reimbursement for work-related travel.
- A supportive values-driven workplace.
Interested Apply today!
If youre passionate about supporting children and families wed love to hear from you! Applications are reviewed as they come in so dont waitapply online today.
For a copy of the position description or general enquiries about this opportunity email. (Please apply online as email applications wont be considered).
Successful applicants will require an NDIS Worker Screening Check Criminal History/Police Check Working with Children/Vulnerable People Check and the right to work in Australia. (If you have lived or worked in another country within the last 10 years for a continuous period of 12 months or more a certified International Police Check from that country or countries is also required).
Only shortlisted applicants will be contacted.
Noahs Ark is an equal opportunity employer. We celebrate diversity and welcome applicants from all backgrounds. Respectfully no agencies please.
Required Experience:
IC
Employment Type
Part-Time
