Employee Dining Room Supervisor - Silver Legacy (Reno, NV)

JOB SUMMARY

Oversee entire restaurant operation. Responsible for ensuring maximum guest satisfaction and dining pleasure by constantly and consistently maintaining a high level of service and correct operating procedures.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include but is not limited to the following)

• Act as host in greeting and seating guests
• Handle all guest complaints
• Administer all disciplinary action
• Responsible for all administrative duties
• Supervise plan and direct all team members
• Ensure compliance to all rules regulations and procedures
• Document all incidents in detail
• Ensures that the outlet is clean and organized so team members can locate resources and product
• Assign stations and record attendance
• Provides training to new team members and reinforces training with current team members
• Maintains a calm demeanor during periods of high volume or unusual events to continue operating to standard and to set a positive example for other team members
• Inspect team members for proper uniform cleanliness identification etc.
• Order supplies to ensure proper par levels
• Follows health safety and sanitation guidelines for all products
• Ensure a safe working environment for employees
• Exemplify our core values family style service our mission and vision
• Exemplify our DEI (diversity equity inclusion) culture
• Perform other job-related duties as assigned

KNOWLEDGE SKILLS AND ABILITIES

• Excellent communication skills
• Ability to understand and comply with all Company and departmental rules and regulations policies and procedures
• Skill in establishing and maintaining effective working relationships with team members and guestsUnderstand and comply with all company and departmental rules and regulations policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to maintain confidentiality of sensitive information
• Knowledge in food and beverage cost accounting forecasting budgeting and alcohol awareness
• Ability to read write and communicate verbally in English
• Ability to perform intermediate math
• Bachelors degree in related field and/or equivalent work experience required
• 2-5 years food and beverage management in high volume operations or any combination of education training or experience that has provided the required knowledge skills and abilities to perform the job duties preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Work is performed in areas which may be unusually hot cold noisy and smoky on slippery surfaces
• Work may be performed in small areas having a 2-ft. access
• Work area is subject to variable temperatures
• Work may include exposure to vibration solvents/oils fumes/odors and dirt/dust
• Requires the use of chemicals electrical mechanical and computer equipment flame/heat-generated devices
• Constant contact with staff and guests
• Regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; and occasionally stoop kneel crouch or crawl
• Regularly required to talk or hear and occasionally required to talk on the telephone
• Regularly required to taste or smell
• Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.

As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.