IT Technician - Tier II
IT Technician - Tier II
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Job Description
As an IT Technician - Tier II with Crescent Electric Supply you will be responsible for the day-to-day support of the end user community.
Primary Duties:
Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure.
Log and track calls using problem management software maintain history records and related problem documentation.
Handle problem recognition research isolation resolution and follow-up for user problems coming from the Tier I Technicians or end user requests referring more complex problems to the Tier III Technicians.
Responsible for software and hardware configuration issues.
Complete assigned projects.
Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved.
Qualifications:
Associates degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
A Certification or related experience is required.
Ability to diagnose and resolve hardware software and network related problems. Problem solving and analytical skills.
Thorough knowledge of computer software packages including word processing spreadsheet database and Windows applications.
Familiarity with various hardware and software products.
Strong interpersonal skills with the ability to work with individuals at all levels of the organization.
Physical Demands:
Most of the time lifting up to 10 pounds. Often lifting 25 to 50 pounds. Occasionally lifting up to 100 pounds.
Close vision (clear vision at 20 inches or less) color vision (ability to identify and distinguish colors) needed.
Able to read computer monitors and check computer lights and indicators. Able to determine difference between green and red lights or indicators.
Occasionally standing climbing or balancing. Often walking stooping kneeling crouching or crawling. Most of the time sitting using hands to finger/handle reaching with hands/arms.
Pay Details:
The expected rate of pay for this position is $21.00 - $23.00 hourly.
#LI-CECE
Total Rewards and Benefits
Crescent Electrics compensation package includes an array of top-tier benefit options including:
- Eligibility for health and dental vision coverage 401(k) plan and flexible spending accounts subject to plan terms.
- Eligibility for company-paid benefits such as life insurance short-term disability long-term care and Employee Assistance Program subject to applicable waiting periods.
- Excused Absence time off and Paid Time Off (PTO).
- Company-paid holidays.
- Other benefits for which you may be eligible includes supplemental life insurance hospital indemnity and accident and critical illness benefits with cancer coverage.
- Eligibility: Employees are eligible for health dental vision and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the companys 401(k) plan once they achieve 90 days of employment.
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees suppliers and shareholders. At Crescent you will have the opportunity to develop professionally grow personally and have the flexibility to balance your lifes priorities. Lets serve together. Lets power our communities together. Lets become THE industry leaders...together.
Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age color race national origin gender religion marital status disability veteran military status sexual identity or expression sexual orientation or any other basis prohibited by local state or federal law.
Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
Candidates are subject to pre-employment assessments Motor Vehicle Record review criminal background checks references check and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact
Required Experience:
IC
Employment Type
Full-Time
