Concierge & Administration Worker
Concierge & Administration Worker
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Job Description
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide high-quality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Dont just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community
Wellbeing days ceremonial leave carers leave and study leave
Flexible working arrangements
Purchased leave
17.5% leave loading
8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive supportive and progressive work environment
About the opportunity:
The Elizabeth Street development is the first of its kind in Australia and is based on five key elements:
Permanent offering self-contained high-quality housing
Safe 24-hour staffing and controlled secure access to the building and apartments
Affordable with rents set at a maximum of 30% of income
Supportive with onsite supports to help stabilise and sustain housing
Diverse - a social mix of tenants ensuring a thriving community (131 studio apartments)
The position will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team. The role will work collaboratively with Case Managers after hours and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless tenants and act as agents on behalf of the landlord after business hours and on weekends.
At Launch Housing we believe that leadership is not defined by position or title but by the mindset you bring and the actions you take. We also believe that leadership is learnable that there is a body of knowledge skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework reflecting the responsibility to demonstrate professionalism personal accountability self-awareness and continuous development.
This role is max-term full-time until February 2026.
Please note this role will be rostered for active overnight shifts from 10.:15PM to 8:15AM.
What youll be doing:
- Engaging with tenants in an informal capacity working from a strength based client focused framework.
- Monitoring well-being of tenants through informal engagement and communicating issues to support and/or tenancy staff as they arise.
- Facilitating referrals to external services as required.
- In consultation with day staff and/or on-call providing support to staff to undertake welfare checks for tenants.
- Assisting tenants staff and visiting professionals in accessing communal and program spaces within the building.
- Provision of phone concierge services.
- Responding to and reporting building maintenance issues as they arise.
- Maintaining transport and grocery cards and other essential goods as needed.
- Monitoring entry and exit of all tenants visitors contractors and visiting professionals to the building and managing visitor access as required.
- Monitoring CCTV and responding to all critical incidents and emergencies in accordance with ESCG and landlord procedures and policies including defusing elevated client behaviour.
- Maintaining utilising and updating accurate records in the range of systems that have been established at Front of House e.g. Communications Log Critical Incident Reporting Daily Sighting Register Visiting Professionals Register.
What were looking for (key selection criteria):
- Have qualifications or are working towards qualifications in Social Work Youth Work Community Services or another related discipline (desired).
- Positive relationships and communicate with people of diverse backgrounds and abilities.
- Good interpersonal and communication skills both verbal and written.
- Demonstrated ability to work with people with complex needs.
- Experience in Front of House/Reception duties.
- Well-developed organisational and time management skills.
- Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
- Demonstrated capacity to complete designated work tasks and utilise time effectively with proven problem-solving skills.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$38.47 - $41.25 an hour
Superannuation
NFP salary packaging (tax savings!)
Additional wellbeing leave available
Applications close 21 June 2025.
For more information please contact
How to apply
To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Employment Type
Temp
Key Skills
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