Disaster Management - FEMA Individual Assistance Specialist - ON CALL (Virginia, US)

Disaster Management Job Opportunity! Join ICF to Make a Difference!

ICFs Disaster Management Division is seeking Individual Assistance Specialists to join our team! This position is Hybrid in Virginia (some work-from-home and required travel to onsite locations in VA). This is an On Call position that may work full time hours adapting to part time hours until this project is completed; and then move to a U.S.-wide On Call position for additional IA work as needed travel required.

Compensation: While the range below is broader this position will offer an hourly pay of $24.50 per hour based upon % match to job description location etc. as determined by the hiring team. Higher education and experience will not change this salary range.

About On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work ICF hires professionals as On-Call employees. On-Call employees are scheduled for work as it becomes available with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment provided theres no conflict of interest.

This Individual Assistance Specialist must have FEMA Individual Assistance program experience to qualify.

This is an outstanding opportunity to aid individuals and families affected by recent disasters. This position involves helping survivors navigate financial and direct services available through state and federal initiatives with the delivery of FEMAs Individual Assistance (IA) Program. The Individual Assistance Specialist will be instrumental in guiding disaster survivors ensuring they comprehend and can utilize the resources essential for their recovery.

ICF is committed to providing innovative and effective solutions for federally funded programs aimed at rebuilding and enhancing resilience in communities affected by natural disasters. Our team is dedicated to anticipating client needs and strategically deploying resources to drive impactful outcomes. YOU CAN MAKE A DIFFERENCE!

Key Responsibilities:
Guide disaster survivors through the application process for FEMAs Individual Assistance Program and other support services with clear instructions.
Collaborate with applicants to collect and submit essential documentation including both financial and personal details to ensure eligibility.
Provide ongoing support to survivors by addressing their questions and clarifying program requirements throughout the application process.
Examine and validate documentation for accuracy and adherence to program guidelines ensuring all IA criteria are met.
Direct individuals to additional local state or federal resources as necessary to aid in their recovery.
Perform field visits when required to evaluate applicant circumstances confirm damages and determine eligibility.
Compile comprehensive reports and case notes on applicant interactions and manage all casework using relevant data systems.
Demonstrate sensitivity and empathy in all interactions with disaster survivors ensuring a supportive approach during difficult times.
Work in conjunction with Federal State and local government partners team members and other agencies to resolve issues or questions related to applicant cases.
Maintaining full professionalism in communications and conduct coupled with excellent reporting time management and adherence to instructions is essential.

Please provide a clear resume aligned with the qualifications skills and experience required.

Must Have Qualifications:

Associates degree in a related field.
2 years of experience in disaster assistance social services case management or a related field.
2 years of experience with FEMA Individual Assistance Program requirements and guidelines including strong familiarity with FEMA IA eligibility criteria and application process.
Able and willing to travel for program needs as directed.
Willingness and ability to travel to disaster-affected areas and work extended hours as directed.
Must have a valid U.S. drivers license and successfully pass a Motor Vehicle Records (MVR) check.

Professional Skills/Experience: (You will bring these with you)
Superior customer service skill set ability to listen facilitate and negotiate problems.
Excellent critical thinking skills to help resolve project constraints and make decisions paired with a desire to take initiative.
Keep management team informed on issues problems & resolutions.
Strong proficiency in the use of Microsoft software applications (Excel Word Outlook etc.)
Strong organizational skills attention to detail and ability to manage multiple cases simultaneously.
Ability to work well under continually changing deadlines and priorities.

Preferred Skills/Experience: (These may set candidates apart)
Experience with a Grants Portal or state grant systems.
Direct experience in major Disaster Recovery efforts.

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Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: