Specialist I, Technical Support, Terminal
Specialist I, Technical Support, Terminal
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Job Description
Job Title
Specialist I Technical Support Terminal
Contact Centre
Reports To
Manager Technical Support Operations.
Position Overview
In this role you will serve as the initial point of contact for our merchants as a part of the Payroc Terminal Support Team. You will work with merchants to solve all of their technical inquiries as well as coach them to become product experts themselves. Working hours are approximately Monday - Friday from 13:30PM - 22:00PM with a Saturday rotational.
Duties and Responsibilities
- Provide client support via email and telephone.
- Process all technical enquiries orders and general administration timely and accurately.
- Coach customers to be product experts so they become increasingly self-sufficient.
- Taking the appropriate action to ensure customer expectations are fully delivered.
- Liaising with internal teams as required.
Qualifications
- Prior experience where you can demonstrate your passion for Technical support.
- Be able to work on own initiative as well as part of a team.
- Strong written and oral communication skills.
- Effective administration planning and organization skills with strong attention to detail and accuracy.
- Ability to work in a fast-paced environment to provide top level customer support.
- Be computer literate (Word Excel Microsoft Outlook)
Travel Component
- N/A - Remote
Job Classification
- Salaried
Equality Monitoring
At Payroc were committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this we need to ensure that our hiring processworks for everyone regardless of background or identity.
The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.
Please note that:
-Answers are question includes a Prefer not to say option. Even if you select this for all questions submitting the survey still helps us gain valuable insights. Your decision to participate or not will remain confidential.
-Answers responses cannot be linked to you and will not impact your application. We will only use aggregated data for equal opportunities monitoring in our hiring process.
This information is collected in compliance with theGeneral Data Protection Regulation(GDPR)and will be used only for equality monitoring you need any adjustments to the hiring process due to disability or neurodiversity pleasecontact Human Resources Department at
Thank you for helping us build a more inclusive Payroc!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
