STR Controller - (Region North , Maternity Leave)
STR Controller - (Region North , Maternity Leave)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What we offer:
- To be the main regional contact for Linde MH UKs short-term rental customers and sales team
- To develop trusted partnerships with Linde MH UKs short-term rental customers
- To ensure that all enquiries and leads are handled and followed up effectively resulting in maximum order conversion and customer satisfaction
- Source plan and administer short-term hire enquiries according to agreed processes
- Collaborate with sales workshops asset team and transport to schedule workload to meet customers expectations and our own commercial business requirements
- Organise and administer off hires terminate agreements field based off hire inspections and ensure equipment is collected in the required timeframe
- Monitor and process supplier invoice queries within rental control
- Monitor and process inbound customer invoice queries within rental control
- Ensure all administrative tasks are actioned and up to date
- To handle any customer complaints or dissatisfaction in accordance with agreed process
Whilst the above responsibilities outline the main functions of this position management may from time to time ask you to undertake other duties commensurate with the salary for this position.
Tasks and Qualifications:
The ideal candidate for this role will:
- Be driven to deliver excellent customer service at all times
- Possess commercial acumen
- Be able to work from own initiative
- Be a team player
- Maintain excellent relationships with internal and external colleagues
- Be self-motivated and flexible
- Be committed to own learning and development
- Be honest reliable and approachable
- Possess strong administration planning organisation and prioritisation skills
- Be an excellent communicator responder and able to adapt and flex to unexpected situations
- Be IT literate - a good working knowledge of SAP K1SS Microsoft Word and Excel is desired
- Be numerate and literate clear and analytical decision maker
- Understand and follow company policies and procedures and work in a structured way
- Possess the drive determination and tenacity to hit financial and operational targets
- Be able to learn to have a fundamental understanding of material handling equipment and applications
Employment Type
Full-Time
