Boots to Banking - Associate Account Resolution Representative, Early Stage Auto
Boots to Banking - Associate Account Resolution Representative, Early Stage Auto
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1 Vacancy
Job Description
Why Wells Fargo:
Are you ready for the next step in your career This is where it begins at a company known for our Well Life approach to supporting employees career aspirations work-life balance and mental and physical health. When it comes to employees financial health we offer competitive salaries and a generous benefits package.
About this role:
Wells Fargo is seeking Associate Account Resolution Representatives to join our Early-Stage Auto Account Resolution team. This team is part of our Consumer Lending business.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home purchasing a car funding a significant purchase or making important daily credit card purchases Consumer Lending provides important credit products and services that help our customers succeed. Find out why were the #1 financial services company to grow YOUR career. Apply today.
In this role you will:
- Perform routine customer support tasks when evaluating customer situations to provide relevant solutions
- Take inbound calls and make outbound calls by utilizing either an auto dialer or direct dial system todetermine reason for delinquency
- Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
- Support Account Resolution functional area by utilizing the knowledge of company products servicespolicies procedures and Account Resolution systems
- Regularly receive direction from supervisors and escalate questions and complex issues to more senior roles
- Interact with immediate Account Resolution team on Account Resolution related information as well as internal and external customers
Training Schedule:
- Training will last for six weeks Monday through Friday
- You will be expected to attend the complete duration of training
- The hybrid work schedule will not apply during training
Work Schedule:
- Hybrid work schedule with alternate weeks in-office
- Department hours are Monday Thursday from 7 AM 9 PM Friday from 7 AM to 7 PM and Saturday from 7 AM to 4:30 PM central time
- Specific work hours will be assigned prior to the end of training
- Shift pay differential may apply
Required Qualifications:
- 6 months of Account Resolution customer contact Customer Service or Sales environment experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
- Military experience researching and assessing questions process and procedures to make recommendations on solutions.
- Military experience with tracking information in multiple computer systems with high level of accuracy.
- Military experience resolving complex issues via written or verbal communication including but not limited to supply action requests updating personnel records answering benefit or pay questions resolving errors researching questions and other needs as requested by customers.
- Call center customer service experience in the financial services industry
- Knowledge and understanding of auto operations or account management
- Ability to navigate multiple computer system windows applications and utilize search tools to find information
- Ability to execute in a fast paced high demand metric driven call center environment
- Excellent verbal written and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers while maintaining attention to detail and accuracy
- Experience managing to production goals deadlines and various metrics
- Ability to follow policies and procedures as well as federal state and company regulations
- Ability to work effectively in a team environment and across all organizational levels where flexibility collaboration and adaptability are important
- Military experience resolving complex issues via written or verbal communication including but not limited to: supply action requests updating personnel records answering benefit or pay questions resolving errors researching questions and other needs as requested by customers
- Bilingual speaking reading and writing proficiency in Spanish/English is a plus
Job Expectations:
- Must work on-site at the location posted
- This position is not eligible for Visa sponsorship
- Must be able to attend full duration of required training period
- This position offers a hybrid work schedule
- Flexibility to adjust hours as requested based on business need
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Your work schedule may include working some holidays upon request
- Relocation assistance is not available for this position
Posting Location:
- 6051/6061 N State Hwy 161 Irving Texas 75038
- New site location: 401 W Las Colinas Blvd Irving Texas 75039. Move expected within 2025 additional details will be provided
Posting End Date:
29 Jun 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
IC
Employment Type
Full-Time
