Field Services Representative IV
Field Services Representative IV
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.
Responsibilities may include the following and other duties may be assigned.
- Installs operates maintains repairs and modifies equipment.
- Performs a variety of maintenance and technical support on products such as equipment integrated systems and subsystems and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs upgrades and removes products ensuring coordinative engineering field change.
- Maintains effective customer communications and relations.
- May provide onsite training of customer support personnel.
TECHNICIAN SUPPORT CAREER STREAM:Provides technical support in areas such as production operations maintenance safety testing process improvement or product development. Uses schematics diagrams written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components equipment or systems. Gathers maintains formats compiles and manipulates technical data using established formulae and procedures and performs detailed mathematical calculations. For higher levels may suggest and/or make improvements to optimize work processes.
DIFFERENTIATING FACTORS
Autonomy:Trains delegates and reviews the work of lower level employees and may be responsible for leading daily operations of a work team.
Runs projects including performing complex tests interpreting data developing key reports and providing updates to the broader team.
Organizational Impact:Performs technical activities more complex in nature with larger impact.
Work consists of technical tasks that are complex and complicated.
Innovation and Complexity:Technical problems faced are general and may require understanding of broader sets of issues and other job areas but typically are not complex.
May be responsible for working with supervisor to identify potential adjustments or enhancements in systems and processes to solve problems or improve effectiveness of job area.
Communication and Influence:Communicates typically with internal contacts.
Obtains and provides technical information on matters of significant importance to the job areas or project.
Leadership and Talent Management:May act as a team lead and assistant to the supervisor / manager.
May delegate tasks to other team members and be responsible for the review of work product.
Does not have formal management responsibilities but may provide input to management in this area.
Must Have:
Requires minimum of 8 years of relevant experience.
Requires high school diploma or equivalent (United States) vocational or technical education or certification (all other countries).
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
