Guest Experience Intern - Casa Brera

Casa Brera a Luxury Collection Hotel belonging to Marriott International is currently recruiting a Guest Experience Intern to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to Front Desk Manager the intern will support both front desk and guest services tasks.

• This is full-time position 5 days a week with 2 days off.
• The starting date is estimated in July.

About us

Casa Brera is an unexpected gateway in the heart of Brera. Redesigned by Studio Urquiola Casa Brera offers 116 refined rooms including 15 suites and the Milanese Suite. Hidden behind a rationalist faade you will find a world of international elegance that transcends the traditional hotel experience. Our hotel promises cosmopolitan luxury an authentic lifestyle and timeless Milanese elegance.

A culinary hub where flavors and sounds from various places intertwine harmoniously. Odachi presents authentic Japanese cuisine in a cosmopolitan setting while those seeking a truly Italian experience can indulge at Scena. Living is a welcoming space for guests who wish to socialize over an aperitif and enjoy Milanese snacks. At night the Etereo rooftop with its sky bar transforms into a must-visit destination with pools and lounge areas offering the perfect spot to immerse in the citys energy and skyline.

Join Casa Brera the new place to be in Milan where an authentic and modern team creates unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Objectives and internship activities:
The aim of the internship in addition to an initial induction and orientation phase within the company includes the following activities which the intern will carry out alongside the Tutor and gradually with increasing autonomy:

In particular the Guest Experience Intern will focus on:

• Assisting with guest check-ins/check-outs ensuring alignment with LQA and Marriott International standards.
• Supporting payment verification and billing accuracy in Opera.
• Handling internal and external calls logging requests and coordinating guest services.
• Assisting in managing guest chats and cases through Marriotts internal tools.
• Providing guests with information about the hotel amenities and local attractions.
• Helping coordinate special requests wake-up calls and in-room dining orders.
• Supporting communication between departments to ensure smooth operations.
• Assisting in handling guest complaints and problem resolution under supervision.

Candidate requirements:

• A warm people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

What we offer:

• A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities.
• World-class training and development programs designed to enhance your skills and help you grow within the Marriott family.
• Work alongside extraordinary talents: award-winning experienced hospitality professionals.
• Discounted hotel nights meals and access to the spa at over 9000 hotels worldwide because your well-being is very important.
• Discounts for friends and family.
• Breakfast at 5 euros during your stay at one of our European hotels.
• Participation in charity events wellness activities and support for the Milanese community through the TakeCare program.
• Performance programs and recognition.
• Canteen service.

Discover our vast world

As a world leader in the tourism market theres no better place than Marriott International to make your mark. By joining us you will have the opportunity to meet and entertain people from around the world while building your experience. You will find a place where your personality and ideas are valued as much as the work you do. Youll grow through opportunities to explore different aspects of the business opening doors to a variety of career options. If you have natural communication skills and enjoy working with others we invite you to join our global family.

You are welcome

Our top priority is to make you feel as welcome as our guests. We want you to know that you are important to us and that you will make a difference in your role; therefore you will be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. Marriott International does not discriminate based on disability veteran status or any other basis protected by federal state or local laws.