Senior Manager, Salesforce Engineering
Senior Manager, Salesforce Engineering
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Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Senior Manager Salesforce Engineering is a critical role in Business Technology team that is responsible for enhancing/sustaining our Campaign to Quote and Case to Resolution Process in Salesforce ecosystem. The ideal candidate should have an Architect level proficiency in Salesforce ecosystem designing and creating solutions with hands on expertise in Sales Cloud Service Cloud and Experience Cloud.
Job Duties/Responsibilities
- Lead the end-to-end Salesforce development lifecycle including requirements gathering design development testing deployment and support
- Design and implement scalable robust and secure Salesforce solutions using Apex Lightning Components Visualforce SOQL/SOSL and integrations
- Collaborate with business stakeholders to understand requirements and translate them into technical solutions
- Lead mentor and guide developers; perform code reviews and ensure best practices
- Manage deployments and version control using tools such as Git Gearset
- Integrate Salesforce with external systems via APIs middleware or custom integrations
- Maintain and improve existing Salesforce applications and features
- Keep up with new Salesforce features capabilities and releases
- Work closely with Salesforce Admins QA teams and Product Managers to deliver business value
Skillset
- Deep knowledge of Salesforce products (Sales Cloud Service Cloud Marketing Cloud Experience Cloud etc.)
- Proficient in Apex Visualforce Lightning Web Components (LWC) SOQL/SOSL
- Integration experience (REST/SOAP APIs middleware like MuleSoft)
- Understanding of data modeling sharing rules and security
- Knowledge of IT change management practices
- Proven track record of handling Order to Cash projects involving multiple systems in a high transaction environment (e.g. CPQ Oracle ERP) is a plus
- Ability to adapt and thrive in a fast-paced rapidly growing organization with a focus on goals
- Strong organizational and interpersonal communication skills
Qualifications
- Bachelors or masters degree in . BCA MBA . or MCA
- At least 6 years of implementation experience within Salesforce ecosystem
- Salesforce certifications
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR
- Free Cover Limit - 1.5 Crore
- Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security - Provident Fund & Gratuity
- Wellness - Employee Assistance Program and comprehensive wellness initiatives
- Growth - Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
#LI-PJ1 #LI-Remote
Required Experience:
Senior Manager
Employment Type
Full Time
