Lead IT Operations Analyst
Lead IT Operations Analyst
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$ 104700 - 157100
1 Vacancy
Job Description
The Lead IT Operations Analyst will oversee the daily management of the hub team located in Naperville ensuring the effective storage deployment and management of devices. This role includes managing the lifecycle of devices ensuring compliance and maximizing the value of Ecolabs IT assets. The Lead IT Operations Analyst will also manage hub queues mailboxes and collaborate with the Device Administration team Client Services Executive Support and the Cellular and Mobility team.
Additionally the successful candidate will assist with ad-hoc projects business demands and customer-facing devices while working with third-party vendors for hub lifecycle services including RMA CPR and ICT.
What You Will Do:
- Ensure that the Device Hub is maintaining the correct SLA and ticket processing in a timely manner.
- Enforce the correct processes are followed and protocols at the hub.
- Align with Device Administration for asset management process and support the hub team with accuracy of asset management.
- Work with Device Administration team to understand requirements from business teams to ensure we are capturing the right data for asset tracking and reporting.
- Work with the teams to gather and document requirements to build processes for new requirements of the hub.
- Optimize the hubs performance and generate reports to provide valuable insights.
- Assist with analyzing asset data and collaborate with various teams to properly manage the data effectively.
- Work alongside the Service Now team to develop within ServiceNow including Hardware Asset Management (HAM) and automations to fully utilize ServiceNows capabilities and enable the business teams to track assets accurately.
Minimum Qualifications:
- Bachelors Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience
- 1 year of experience in a technical support role
- Experience working with andsupportingWindows Mac OS mobile operating systems and general computer-related issues
- Experience working with mobile device management e.g. Intune (Android & iOS)
- Experience working with Office 365 OneDrive Active Directory SerivceNow Ticketing Systems and Microsoft Teams
- Experience working in a customerserviceenvironment
- Excellent verbal and written communication skills
Preferred Qualifications:
- Ability to adapt in a quickly changing environment and capable of working independently
- Works well under pressure
- Ability to perform well under pressure
- Strong team player with a collaborative mindset
- Advanced user experience in Microsoft Office Suite
- Experience working with third-party vendors for hub lifecycle services including RMA CPR and ICT
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
IC
Employment Type
Full-Time
