Customer Service And Sales Support Representative
Customer Service And Sales Support Representative
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$ 18 - 20
1 Vacancy
Job Description
VSS Group is expanding and hiring a dependable Customer Service / Sales Support Representative to join our Deerfield Beach FL office!
HIGHLIGHTS:
- Full-time in-office position supporting a small collaborative team
- $18$20/hour depending on experience
- Work closely with the Office Manager and Sales Team to support operations and client service
- Full benefits package after 60 days of employment (Medical Dental Vision)
- Opportunity to grow within a stable and customer-focused organization
COMPANY:
VSS Group is a trusted partner for auto dealerships agents and warranty administrators offering high-value vehicle protection products and sales solutions. Our premium brandsNitroFill Cilajet and Alacarteenhance customer satisfaction and dealership profitability across over 5000 automotive partners nationwide. We are committed to excellence in customer service product performance and lasting value.
Learn more about VSS Group here:
DAY IN THE LIFE:
As a Customer Service / Sales Support Rep you will be the first point of contact for customer inquiries while supporting our sales team with day-to-day operations. This role blends administrative duties phone/email support and CRM management. Youll process new account info handle registration/cancellation requests and respond to warranty coverage questions with professionalism and care. This is an in-office role reporting to the Office Manager and working closely with a tight-knit department of 3 team members and a broader office of 15 people.
RESPONSIBILITIES:
- Answer incoming calls and respond to customer emails
- Process warranty registrations cancellations and verifications
- Review and input new dealer account information into the CRM
- Provide daily support to field sales reps
- Assist with basic office tasks such as filing scanning and data entry
- Learn program terms and conditions to resolve coverage questions confidently
- Ensure excellent customer service and professional communication at all times
QUALIFICATIONS:
- 2 years of customer service or warranty/insurance call center experience preferred
- Associate degree preferred
- Strong phone email and organizational skills
- High proficiency with Microsoft Office
- Familiarity with auto-related products (tires warranties paint protectants) is a plus
- Bilingual (English/Spanish) preferred
- Team player with a positive attitude and attention to detail
Required Experience:
Manager
Employment Type
Full-Time
