Digital Customer Experience Senior Analyst | 20G | FLEX
Digital Customer Experience Senior Analyst | 20G | FLEX
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
UPS is searching for a motivated and experienced Digital Product Senior Analyst to support the continuous improvement of processes and technologies for the UPS Digital Access Program (DAP). This position will be responsible for working directly with Partners acrossone or more of the following areas:Partner IntegrationPartner ExperienceTechnology Development and monitoring of the testing process.
RESPONSIBILITIES
- Supports partners and partner teams with integration of UPS APIs and DAP technologies
- Monitors and reports on key performance metrics related to partner support tools
- Assist in improving processes for partner and merchant account classification/identification
- Contributes to the development of requirements for new technology enhancement initiatives
- Contributes to the improvement of partner support tools and processes for billing data customer support claims etc.
- Collaborates with internal/external stakeholders to identify enhancements and features
- Communicates with partners and partner teams to convey value of new enhancements
PREFERENCES
- Displays ability to quickly learn and understand technical details of complex processes
- Understands eCommerce practices and technical flows
- Proficient in the UPS CRIS System
- Knowledgeable in the UPS Billing Systems
- Displays ability to tailor communications appropriately for different audiences (technical and non-technical)
- Demonstrates a strong understanding of APIs and the role they play in eCommerce
- Experience with Agile development (specifically Scaled Agile or SAFe) from a business sponsor side
- Minimum 5 years of Marketing experience preferably concentrated in Technology Ecommerce and Logistics
BASIC QUALIFICATIONS
- Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer
- Employer will not sponsor a visa for this or future positions
- Must have a Bachelors Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
OTHER CRITERIA
Employer will not sponsor visas for position.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination harassment and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Required Experience:
Senior IC
Employment Type
Full-Time
