Product Support Specialist
Product Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the role:
Gartner Inc. (NYSE: IT) is the worlds leading research and advisory company. We advise business leaders in every industry with objective insights to make the right decisions. We are a company of 15000 associates who serve clients in over 100 countries worldwide.
As Product Support Specialist Service Technology and Innovation team you will serve as a core part of Service Salesforce Business team working closely with transformation office; Being integral part of business technology change for the 2500-person Global Service & Delivery organization (GS&D) you will be responsible for providing L-1 resolutions to internal business application including CRM platforms.
What youll do:
Be responsible for Level-1 issue resolution for internal business applications including CRM platform; provide front line support to end users and triage the identified issues to relevant stakeholders like Product Data and IT
Resolve end users issues by effectively clarifying and analyzing the root cause; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Effectively recognize pattern and identify ticket trends; work towards reducing recurrences
Collaborate with Product team along with Scrum teams Data Science Data Analytics & other stakeholders to improve the end-to-end issue resolution process
Proactively identify opportunities to simplify optimize and automate business process
Master the product details to help Product Owners and wider Change Management team with right focus areas to improve across product features communications and training
Partner with Change Management team in identifying opportunities for process improvements and contributing to initiatives that elevate client service standards and internal workflows.
Demonstrate excellent time management project management and prioritization skills
What youll need:
Bachelors Degree with at least 1 year experience in client or internal stakeholder support and query management on any CRM tools or internal products (eg : Workday Salesforce etc)
Strong interpersonal communication and stakeholder management skill
client-facing service delivery experience and customer centric nature will be a plus
Excellent time and project management skills ability to prioritize based on business impact
Data intelligence such as the ability to analyze data trend and resolve difficult problems with speed with keen attention-to-detail.
Willingness to go above and beyond and think outside-of-the-box to provide highest level of customer service
What youll get:
Competitive salary generous paid time off policy charity match program Group Medical Insurance Parental Leave Employee Assistance Program (EAP) and more!
Collaborative team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.
Job Requisition ID:100267By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: efficient navigation through the application please only use the back button within the application not the back arrow within your browser.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
