Desktop Support Technician
Desktop Support Technician
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Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides award-winning data-oriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom on-premises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
The Desktop Support Technician provides technical support for all business users across all end-user devices including laptops desktops smartphones tablets printers and all related peripherals. Also support of end-user software including Microsoft Windows macOS Microsoft Office Microsoft Teams Microsoft o365 Adobe applications and other business software is required.
- Must be a good communicator and be able to work in a high paced team environment
- Responsible for day to day deskside and remote support
Perform inventory management tasks and end-user computer setups - Troubleshoot hardware and software applications in a mixed Operating System environment
Responsibilities:
- Ensure SLAs and world-class support goals are achieved;
- Hardware deployment using automated provisioning tools such as SCCM/Jamf;
- Enforce desktop hardware and software standards;
- Support productivity software such as Microsoft Office and Office 365;
- Support hardware systems peripherals and printers;
- Maintain standard operating systems endpoint protection and hardware destruction standards;
- Ensure software compliance;
- Limited travel is required;
Required Experience & Skills:
- BS in Computer Science Engineering or related technical field with 3 years related experience;
- Strong communication and interpersonal skills;
- Ability to work independently and with strong time management skills;
- Must be customer-service oriented;
- Maintain consistent work hours;
- Experience with support of a global environment preferred;
- Solid problem solving and analytical skills;
- Good communication skills (written and verbal);
- Self-starter who continually develops and broadens their skill set;
- Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
- Flexibility and willingness to be on-call and available including weekends and participate in a team on-call rotation;
- Organization and documentation skills;
- Working knowledge of networking topologies TCP/IP DNS DHCP Wireless
- Experience with Jamf MS Intune EndPoint Protection Adobe MDM
- Certifications such as A ACMT MCSA Desktop MCSE Desktop Microsoft Specialist are a plus;
#LI-JP2
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
IC
Employment Type
Full-Time
