Customer Service Representative
Customer Service Representative
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Your Style Your Career
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies.
We are looking for a Customer Service Representative to join our Store team. In this role youll be responsible for:
Providing exceptional service to our Clients and our Associates at our Cash Desk
Performing daily cash handling functions including opening/closing registers and processing all sales transactions
Bagging and tissuing purchased product on behalf of customers
Answering store phones
Maintaining the Service desk
Updating and maintaining client information files including membership in our Club Harry Loyalty program
Assisting with Inter-store transfer processing and e-commerce requests and shipments
Assisting clients who have purchased on-line but are picking up products in-store
Successful candidates will require:
2 years experience working in a client-facing role at the service desk providing exceptional customer service is preferred.
A strong service orientation a demonstrated desire to wow our customers!
Detail oriented
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
The ability to work effectively as part of a team
Strong multi-tasking skills and the ability to calmly and efficiently manage acknowledge and assist a long line of customers waiting for service
Strong communication skills
What are the perks of the job
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future
We thank you for your interest in this opportunity.
** Compensation for this role will be dependent on skills and experience with a starting pay rate of $17.85 per hour.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
